Brianna Reeves
Jacksonville,FL
Summary
Certified debt specialist for 4+ years
Overview
4
4
years of professional experience
Work History
Debt Specialist
Simple Solutions
Remote
04.2023 - 07.2024
- Streamlined debt collection processes, resulting in increased efficiency and effectiveness for the company.
- Improved customer satisfaction levels by providing personalized financial advice and debt management solutions.
- Managed a portfolio of clients, ensuring timely payments and maintaining excellent client relationships.
- Monitored industry trends and competitor activities to stay current on best practices in debt management services.
Barber
Barbershop
Jacksonville
01.2024 - Current
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
Debt Specialist
Turbo Debt
Remote
05.2022 - 04.2023
- Monitored industry trends and competitor activities to stay current on best practices in debt management services.
- Developed strong relationships with external partners such as collection agencies, attorneys, and credit bureaus to optimize results in recovery efforts.
- Increased revenue generation through diligent follow-up on delinquent accounts while maintaining ethical standards in collections processes.
Debt Specialist
Beyond Finance
Remote
08.2020 - 09.2022
- Assisted call-in customers with questions and orders.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
Education
High School Diploma -
Englewood High School
Jacksonville 06.2018
Skills
- Strong computer skills
- Customer feedback collection
- Customer service skills
- Strong improvisational skills
- Know-your-customer principles
- Quality of Service Implementation
Timeline
Barber
Barbershop
01.2024 - Current
Debt Specialist
Simple Solutions
04.2023 - 07.2024
Debt Specialist
Turbo Debt
05.2022 - 04.2023
Debt Specialist
Beyond Finance
08.2020 - 09.2022
High School Diploma -
Englewood High School