Brianna Reynolds
Palermo
Overview
7
7
years of professional experience
Work History
Line Clerk - Traditional
Central Maine Power
04.2024 - Current
- Processes labor and material through the Work Management System through the use of Global SAP
- Completes processes, routes and files accident/damage claims and power interruption reports
- Performs clerical functions including typing, photocopying, and operating of all office equipment including a personal computer and radio
- Performs material management functions through the use of Global SAP
- Assists the Service Administration's group on a regular basis with any needs they may have
- Performs other duties as assigned
Customer Service Representative
Central Maine Power
10.2021 - 04.2024
- Performed call center responsibilities including: answering phones, notating accounts, working emails, and any other duties requested
- Earned higher responsibilities of assisting other representatives and managing inbox for escalations and supervisor call backs
- Efficient in navigating SAP systems and New Service inquiries
- Named part of the Top 15 Customer Service Representatives
PSR - Patient Service Representative
HealthReach Community Health Centers
06.2020 - 10.2021
- Clerical work and scheduling for a nurse practitioners office
- Checked patients in and out, answered phone calls, scheduled appointments, and took payments. Scanning documents and faxing medical documents.
Service Operator
Verso Corporation
07.2018 - 05.2020
- Operated a 45 ton crane, ran a fork truck, worked on paper machines and winders
- On the medical response team - certified in first aid and CPR
Education
High School Diploma -
Erskine Academy
Skills
- Microsoft Office (10 years)
- Customer Service (10 years)
- Excel (8 years)
- Invoicing (3 years)
- Retail Sales (8 years)
- Phones (8 years)
- Accounts Receivable
- Computer Operation
Timeline
Line Clerk - Traditional
Central Maine Power
04.2024 - Current
Customer Service Representative
Central Maine Power
10.2021 - 04.2024
PSR - Patient Service Representative
HealthReach Community Health Centers
06.2020 - 10.2021
Service Operator
Verso Corporation
07.2018 - 05.2020
High School Diploma -
Erskine Academy
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