Brianna Rice
West Bend,WI
Summary
Dedicated service coordinator with over five years of experience in client relationship management and behavioral support plans. Demonstrated ability to build strong relationships and implement effective client care strategies. Known for timely communication and effective crisis intervention, committed to enhancing client well-being and satisfaction.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Service Coordinator
The Threshold Inc.
West Bend, Wisconsin
01.2019 - Current
- Assisted in the development of client care plans.
- Conducted client assessments to identify service accommodations.
- Facilitated goal-setting sessions with clients and families to ensure alignment with care plans.
- Developed and maintained relationships with families and service providers.
- Supported client service coordination to provide timely support and communication.
- Managed email and phone communications to ensure timely responses and effective solutions.
- Resolved client complaints and issues promptly to enhance client satisfaction and support.
- Trained new staff on service coordination procedures and software tools.
- Provided, developed, and maintained clients' Behavioral Support Plans.
Developmental Disabilities Caregiver
Living Environment Foundation
Wautoma, Wisconsin
06.2016 - 12.2018
- Provided personal care and assistance to individuals.
- Supported daily living activities, enhancing client independence through meal preparation and hygiene assistance.
- Implemented activities to enhance client engagement and well-being.
- Administered medication according to prescribed schedules and guidelines.
- Maintained clean and safe living environments in client homes.
- Arranged transportation for clients to appointments and social events, promoting social engagement and access to necessary services.
- Recorded care activities and client behavior, ensuring accurate reporting for improved care planning and communication.
- Monitored client behavior and reported changes to appropriate personnel.
Special Education Paraprofessional
Forest Lane Elementary School
Montello, Wisconsin
02.2014 - 05.2016
- Implemented individualized behavior management strategies, enhancing student engagement and self-regulation.
- Monitored student behavior and delivered positive reinforcement, promoting a constructive classroom atmosphere.
- Offered students personalized educational, behavioral, and emotional support.
- Supported students in learning activities and behavior management, fostering a positive learning environment.
- Facilitated smooth transitions between activities for students throughout the day.
- Assisted students with daily living skills and classroom activities.
Behavior Technician
Wisconsin Early Autism Project
Wautoma, Wisconsin
07.2012 - 01.2014
- Monitored client behavior and reported observations to supervisors.
- Documented client progress and maintained accurate records.
- Collaborated with families to support children's development and progress.
- Assisted in conducting assessments to evaluate client needs and skills.
- Participated in team meetings to discuss strategies and improvements.
- Encouraged positive behavior by providing rewards or praise for desired behaviors.
- Supported clients in developing self-help skills such as dressing, toileting, eating independently.
- Assisted in the development of communication systems using visual supports such as picture exchange systems.
- Assisted with building life and social skills useful for everyday activities and interactions.
Education
High School Diploma -
Wautoma High School
Wautoma, WI06-2012
Skills
- Service coordination
- Client assessment
- Care planning
- Behavioral planning
- Relationship management
- Crisis intervention
Certification
- Crisis Prevention Intervention Certified
Timeline
Service Coordinator
The Threshold Inc.
01.2019 - Current
Developmental Disabilities Caregiver
Living Environment Foundation
06.2016 - 12.2018
Special Education Paraprofessional
Forest Lane Elementary School
02.2014 - 05.2016
Behavior Technician
Wisconsin Early Autism Project
07.2012 - 01.2014
High School Diploma -
Wautoma High School