Brianna Robinson
Summary
Proficient in logistics optimization and carrier selection, with experience in enhancing service efficiency through effective client relationship management. Developed strong partnerships with clients to streamline logistics processes, resulting in improved shipment timelines and compliance monitoring. Led daily operations to ensure adherence to company standards, fostering a culture of teamwork and accountability among staff. Trained personnel on service techniques, contributing to enhanced customer satisfaction and operational performance.
Overview
9
9
years of professional experience
2018
2018
years of post-secondary education
Work History
Carrier Sales Representative
Hub Group
Easton, MD
05.2021 - Current
- Developed strong relationships with clients to optimize carrier selection and enhance service efficiency.
- Collaborated with cross-functional teams to streamline logistics processes and improve shipment timelines.
- Utilized advanced software tools to monitor carrier performance and ensure compliance with industry standards.
- Coordinated with carriers to resolve issues promptly, ensuring minimal disruption to customer service and delivery schedules.
Store Manager
Arby’s
Easton, MD
09.2016 - 04.2021
- Led daily operations to ensure compliance with company standards, resulting in enhanced customer satisfaction and loyalty.
- Trained and mentored staff on effective service techniques, improving team efficiency and overall store performance.
- Managed inventory levels and conducted regular audits, minimizing waste and ensuring product availability for customers.
- Analyzed sales data to optimize staffing schedules, enhancing service delivery and aligning workforce with peak hours.
- Collaborated with district management to address operational challenges, contributing to improved store performance metrics.
- Facilitated staff meetings to communicate goals and expectations, fostering a culture of teamwork and accountability.
- Maintained a clean and organized store environment, ensuring adherence to health and safety regulations for customers.
Education
North Dorchester High School
Hurlock, MDSkills
- Carrier selection
- Logistics optimization
- Shipment tracking
- Compliance monitoring
- Service efficiency
- Issue resolution
- Client relationship management
- Service delivery
- Cold calling
- Negotiation
Timeline
Carrier Sales Representative
Hub Group
05.2021 - Current
Store Manager
Arby’s
09.2016 - 04.2021
North Dorchester High School