Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bobby Eaton

Spiro,OK

Summary

Over 15 years management skills with people.

Proven record of sales accomplishments.

Inventory management excellence.

Cash management.

Proven negotiating skills.

Critical thinking skills.

Developer of people as true leaders.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Carrier Sales Representative

Usa Truck Inc
03.2018 - 05.2023
  • Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Resolved issues efficiently and enhanced customer satisfaction ratings.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
  • Exceeded sales goals, increased revenue and facilitated sales.
  • Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Cold-called leads and closed large number of new sales over several months.
  • Locked in customer business with persuasive negotiation skills.
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.

Manager

Camping World
04.2017 - 03.2018
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.

General Manager

Staples
10.2014 - 04.2017
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Branch Manager

Keeling Company
05.2005 - 10.2014
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.

Assistant Manager

The Home Depot Inc
04.2000 - 05.2005
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

911 Dispatcher

Fort Smith Police Department
04.1998 - 05.2000
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Read system maps and caller information, and documented details in system.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Routed calls to police, fire and ambulance service to meet individual call needs.

Youth Minister

First Assembly Of God -Spiro, Ok
05.1992 - 04.1998
  • Utilized excellent organizational and communications skills to coordinate and motivate volunteers.
  • Introduced youth advocacy program to generate increased involvement.
  • Acted as confidant for many young church members to enhance faith and personal growth.
  • Chaperoned students on field trips and other outdoor activities, monitoring behavior and safety.

Education

Bible Study

Rhema Bible College
Broken Arrow, OK
05.1992

High School Diploma -

Spiro High School
Spiro, OK
05.1983

Skills

  • Brand Awareness
  • Lead Follow-Up
  • Rate Negotiations
  • Carrier Development
  • Follow-Up Calls
  • Carrier Negotiations
  • Special Events
  • Freight Brokerage
  • Advertising Strategy
  • Customer Inquiries
  • Performance Goals
  • Customer Account Management
  • Professional Development
  • Site Visits
  • Moving Freight
  • Qualified Lead Generation
  • Store Displays
  • Collaboration and Relationships
  • Consultation and Advisement
  • Customer Experience
  • Training Seminars
  • Promotional Campaigns
  • Trucking Dispatching
  • Visual Merchandising
  • Customer Loyalty
  • Shipment Booking
  • Operational Efficiency
  • Negotiate Contracts
  • Investigation Techniques
  • Contact Management Systems
  • Schedule Appointments
  • Develop Accounts
  • Coordinate Transactions
  • Operational Processes

Certification

Certified law enforcement database

Timeline

Carrier Sales Representative

Usa Truck Inc
03.2018 - 05.2023

Manager

Camping World
04.2017 - 03.2018

General Manager

Staples
10.2014 - 04.2017

Branch Manager

Keeling Company
05.2005 - 10.2014

Assistant Manager

The Home Depot Inc
04.2000 - 05.2005

911 Dispatcher

Fort Smith Police Department
04.1998 - 05.2000

Youth Minister

First Assembly Of God -Spiro, Ok
05.1992 - 04.1998

Bible Study

Rhema Bible College

High School Diploma -

Spiro High School

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Bobby Eaton