Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Rubino

Ridgely,MD

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

9
9
years of professional experience

Work History

Carrier Sales Representative

Choptank Transport
11.2019 - 10.2022
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Monitored competitor activities and innovations to stay ahead and proactively adjusted strategies.
  • Worked daily to make sure freight for the week was covered.
  • Worked first hand with local and cross country trucking businesses, including their management and drivers.
  • Dispatched trucks moving freight across the country.
  • Managed over twenty regular customer freight lanes.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Tracked market and industry trends, regulations and practices through trade shows and publications.
  • Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.

Senior Customer Service Representative

Enterprise Holdings Inc., Rent-A-Car
04.2016 - 04.2019
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Responded to customer calls and emails to answer questions about products and services.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
  • Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Was promoted to a senior representative within five months of joining the business.
  • Numerous top sales numbers throughout my career.
  • Cross-trained and provided backup support for organizational leadership.

Data Entry Clerk

Innovative Health Services
10.2017 - 04.2018
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Extensive knowledge of excel, word and power point.
  • switchboard operation
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Created and maintained data entry logs to track data entry activities.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Conducted audits of existing data entry processes.
  • Dealt first hand with medical offices to update their Doctors/Nurses licensing.
  • Onboarded Doctors/Nurses to multiple locations across states.

Physical Therapist Assistant

Chestertown Orthopedics And Sports Medicine
12.2014 - 11.2015
  • Assisted in planning individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability.
  • Monitored patient progress and adapted treatment plans to reflect changes.
  • Improved patient mobility using passive and active therapeutic exercises.
  • Educated families and caregivers on treatment program's for improved at-home support.
  • Handled patients charts, scheduling, phone handling, medical insurance approvals, daily cleaning tasks of equipment used.
  • Responsibility for ordering needed supplies and equipment.

Shift Manager/Key Holder

Capriotti's Sandwich Shop
08.2013 - 03.2014
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Trained and mentored new employees.
  • Opened or closed store five days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Achieved top sales for promotional events on numerous occasions.
  • Managed a shift of 4-6 employees.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Opened inventory boxes and restocked shelves.

Education

High School Diploma -

North Caroline High School
Ridgely, MD

Skills

  • Carrier Negotiations
  • Brand Awareness
  • Technical Management
  • Customer Account Management
  • Schedule Appointments
  • Rate Negotiations
  • Client Needs Assessment
  • Trucking Dispatching
  • Performance Goals
  • Freight Brokerage
  • Customer care
  • Office work

Timeline

Carrier Sales Representative

Choptank Transport
11.2019 - 10.2022

Data Entry Clerk

Innovative Health Services
10.2017 - 04.2018

Senior Customer Service Representative

Enterprise Holdings Inc., Rent-A-Car
04.2016 - 04.2019

Physical Therapist Assistant

Chestertown Orthopedics And Sports Medicine
12.2014 - 11.2015

Shift Manager/Key Holder

Capriotti's Sandwich Shop
08.2013 - 03.2014

High School Diploma -

North Caroline High School

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