Bari Mueller
Los Angeles,CA
Summary
Ambitious Carries Sales Rep accomplished in surpassing targets. Expert in building connections with carriers and customers for maximum acquisition and retention. Delivers above-average margin & revenue consistently.
Overview
8
8
years of professional experience
Work History
Carrier Sales Representative
Allen Lund
06.2023 - 05.2024
- Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction
- Enhanced company reputation by providing white glove service to both customers and carriers
- Quoted spot bids on Costco loads (dry van and reefer)
- Collaborated with customer sales teams to identify new business opportunities and grow existing accounts
- Managed east coast Costco Depots to ensure smooth operations
- Coordinated insurance coverage for freight
- Prospected customers for new business opportunities
- Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and service
- Expanded the company's network of reliable carriers, improving overall operational efficiency.
- Negotiated competitive rates with carriers, resulting in cost savings
Carrier Sales Representative
US Xpress
03.2021 - 05.2023
- Exceeded sales goals, increased revenue and facilitated sales.
- 2022: 12.7 million in revenue 4 million in margin.
- Large transferable carrier base
- Drove new business by acquiring new carriers and expanding existing relationships.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Top 3 performer in margin and volume
- Managed several UPS and Fedex lanes
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Spent time on RFP's for new lanes and business
- Developed and utilized reports to assist leadership with key decisions and outperformance of operational targets.
CUSTOMER SERVICE REPRESENTATIVE
Afni
10.2018 - 05.2019
- High volume call center averaging over 50 calls per day with over 90% customer satisfaction
- Kept meticulous and secure records of sensitive financial and personal information
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Educated customers on current promotions, upgrades or new offerings available under current plan
WAREHOUSE FULFILLMENT SPECIALIST
DM Merchandise
05.2016 - 09.2017
- Prepared orders accurately by processing requests, pulled materials from warehouse, packing boxes, and prepared shipments
- Maintained tidy and clean work areas to promote optimal productivity and safety standards
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
- Recorded information, shortages and discrepancies to keep records current and accurate.
Education
Bachelor of Arts - General Studies, Social Behavior And Human Studies
University Of Arizona
Tucson08.2020
Skills
- Microsoft Office
- Complaint resolution
- Carrier & Customer Rate Negotiations
- Inbound and Outbound Calling
- Freight Brokerage
- Team Leadership
Timeline
Carrier Sales Representative
Allen Lund
06.2023 - 05.2024
Carrier Sales Representative
US Xpress
03.2021 - 05.2023
CUSTOMER SERVICE REPRESENTATIVE
Afni
10.2018 - 05.2019
WAREHOUSE FULFILLMENT SPECIALIST
DM Merchandise
05.2016 - 09.2017
Bachelor of Arts - General Studies, Social Behavior And Human Studies
University Of Arizona
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