Brianna Rocha
Richards,TX
Summary
Driven professional with a proven track record at H-E-B, excelling in customer service and organizational skills. Expert in enhancing customer satisfaction and streamlining operations, demonstrated through effective decision-making and relationship building. Achieved high service ratings by leveraging expertise in planning and market trends analysis, contributing to repeat business and efficient service delivery.
Overview
6
6
years of professional experience
Work History
Personal Shopper
H-E-B
08.2020 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Head Hostess
Pie In The Sky Bakery
06.2019 - 08.2020
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
Sandwich Artist
Subway
05.2018 - 06.2019
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
Education
Bachelor Of Business Administration - Business Administration And Management
Sam Houston University
Huntsville, TXSkills
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
- Upbeat and Outgoing Attitude
- Product Knowledge
- Sales expertise
- Advertising and marketing
- Delivery Management
- Market Trends Analysis
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
Timeline
Personal Shopper
H-E-B
08.2020 - Current
Head Hostess
Pie In The Sky Bakery
06.2019 - 08.2020
Sandwich Artist
Subway
05.2018 - 06.2019
Bachelor Of Business Administration - Business Administration And Management
Sam Houston University
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