Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Brianna Rodriguez

Sedro-Woolley,WA

Summary

Proven leader with extensive experience at Dick's Sporting Goods, excelling in customer service and problem-solving. Elevated store performance through strategic operational improvements and staff training, fostering a culture of excellence and collaboration. Achieved significant sales growth by leveraging outstanding communication skills and multitasking abilities.

Overview

6
6
years of professional experience

Work History

Interim Store Manager

Dicks Sporing Goods
08.2023 - 03.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Assistant Store Manager of Operations

Dicks Sporing Goods
07.2022 - 08.2023
  • Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
  • Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
  • Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.

Key Carrying Department Supervisor

Dick's Sporting Goods
11.2021 - 07.2022
  • Acted as a liaison between the department and other store divisions, working collaboratively to achieve shared goals and objectives.
  • Maintained clear communication channels between staff members at all levels of the organization through weekly meetings where ideas were exchanged openly.

Apparel Lead

Dick Sporting Goods
05.2021 - 11.2021
  • Increased sales by implementing effective visual merchandising strategies and maintaining up-to-date knowledge of fashion trends.
  • Maximized profits by analyzing sales data to identify underperforming items and implement markdowns or promotions accordingly.

Customer Service Specialist

Dick's Sporting Goods
08.2020 - 05.2021
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

Restaurant Hostess

Sakura Japanese Sushi And Grill
07.2018 - 12.2019
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.

Education

High School Diploma -

Mount Vernon High School
Mount Vernon, WA
06.2019

Skills

    Customer Service

    Problem-Solving

    Multitasking and Organization

    Training and mentoring

    Outstanding communication skills

    Friendly and Positive

Languages

Spanish
Native or Bilingual

Additional Information

Work Study Student at Skagit Valley College- Maestros Para el Pueblo Administrative Assistant

Timeline

Interim Store Manager

Dicks Sporing Goods
08.2023 - 03.2024

Assistant Store Manager of Operations

Dicks Sporing Goods
07.2022 - 08.2023

Key Carrying Department Supervisor

Dick's Sporting Goods
11.2021 - 07.2022

Apparel Lead

Dick Sporting Goods
05.2021 - 11.2021

Customer Service Specialist

Dick's Sporting Goods
08.2020 - 05.2021

Restaurant Hostess

Sakura Japanese Sushi And Grill
07.2018 - 12.2019

High School Diploma -

Mount Vernon High School

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Brianna Rodriguez