Brianna Rodriguez
Colorado Springs,CO
Summary
At the US Taekwondo Center, I excelled in managing high-pressure situations with calm professionalism, showcasing exceptional problem-solving and customer service skills. My adeptness at scheduling, bookkeeping, and utilizing POS systems significantly enhanced operational efficiency and client satisfaction, establishing a welcoming and organized environment for all visiting members.
Overview
5
5
years of professional experience
Work History
Front Desk Associate
US Taekwondo Center
05.2024 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times (Via calls or in person)
- Organized front desk area and classrooms (Cleaning) to maintain a professional and welcoming appearance for guests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Given Tours around the Dojang
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Covered shifts that were last minute
Volunteer
Us Taekwondo Center
11.2019 - Current
- 60+ Hours
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Versatile with several jobs during events when volunteer count was low.
- Assisted with special events and programs.
Education
High School Diploma -
Lewis-Palmer High School
Monument, CO05.2024
Skills
- Time Management
- Problem-solving skills
- Listening Skills
- Dojang Relations
- Scheduling appointments
- Bookkeeping
- Customer Service
- POS Systems
- Microsoft Office
- Payment oversight
- Computer Skills
Timeline
Front Desk Associate
US Taekwondo Center
05.2024 - Current
Volunteer
Us Taekwondo Center
11.2019 - Current
High School Diploma -
Lewis-Palmer High School
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