Brianna Rodriguez
Colorado Springs,CO
Summary
Versatile and customer-focused Front Desk Associate with proven experience managing daily operations, ensuring smooth guest interactions, and maintaining a welcoming atmosphere. Adept at handling administrative responsibilities with efficiency and professionalism. Also served as a Fitness Center Monitor, upholding safety protocols and supporting members in achieving their wellness goals. Recognized for strong communication, multitasking, and problem-solving abilities, with a consistent record of creating positive and safe environments.
Overview
5
5
years of professional experience
Work History
Fitness Center Monitor
UCCS
01.2024 - Current
- Enhanced gym cleanliness and organization through regular equipment maintenance and floor management.
- Acted as a liaison between members and management by effectively addressing concerns or complaints, resulting in improved overall satisfaction.
- Promoted a safe workout environment by enforcing gym rules and promptly addressing any safety concerns.
- Built and established positive relationships with patrons, team members and supervisors.
Front Desk Associate
US Taekwondo Center
05.2024 - 08.2024
- Handled high-pressure situations calmly, maintaining professionalism at all times (Via calls or in person)
- Organized front desk area and classrooms (Cleaning) to maintain a professional and welcoming appearance for guests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Given Tours around the Dojang
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Covered shifts that were last minute
Volunteer
Us Taekwondo Center
11.2019 - 08.2024
- 60+ Hours
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Versatile with several jobs during events when volunteer count was low.
- Assisted with special events and programs.
Education
Bachelor of Science - Psychology
University of Colorado At Colorado Springs
Colorado Springs, CO05-2028
High School Diploma -
Lewis-Palmer High School
05.2024
Skills
- CPR certified
- Guest relations
- Computer skills
- Bookkeeping
Accomplishments
• Extracurricular Activities: Taekwondo (2019-2024)
• Demonstration team (2020-2024)
Timeline
Front Desk Associate
US Taekwondo Center
05.2024 - 08.2024
Fitness Center Monitor
UCCS
01.2024 - Current
Volunteer
Us Taekwondo Center
11.2019 - 08.2024
Bachelor of Science - Psychology
University of Colorado At Colorado Springs
High School Diploma -
Lewis-Palmer High School
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