Milton (Mick) Brandt
Healdsburg,CA
Summary
Experienced Fitness Staff Member with proven customer service skills. Ability to enforce rules of etiquette and safety with tact and diplomacy. Versatile employee willing to fulfill widely varying roles as necessary to facilitate smooth operations fitness center.
Extensive sales background.
Overview
8
8
years of professional experience
Work History
Fitness Center Monitor
Sun City Summerlin Community Association
04.2014 - 10.2021
- Assessed staff needs and offered assistance with checking in patrons during busy times.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Built and established positive relationships with members, staff and supervisors.
- Delivered information and details of interest about facility to visitors.
- Trained new staff members on safety procedures and customer service tactics.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Set up promotional displays and equipment for special events and activities.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Supervised gameplay and monitored guests' actions to prevent theft.
- Areas of responsibility: fitness center, tennis courts, recquetball courts, pool /spa and running track.
Education
Commercial Art
Lamont School of The Arts
Denver, CO06.1965
Skills
- CPR certified
- Effective communication
- First aid certification
- Senior fitness specialization
- Strong Work Ethic
- Teamwork and Collaboration
- Sales Abilities
- Microsoft Excel
- Customer Service
- Customer Service Expertise
- Employee Training
Timeline
Fitness Center Monitor
Sun City Summerlin Community Association
04.2014 - 10.2021
Commercial Art
Lamont School of The Arts
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