Brianna Rodriguez-Alonzo
Waco,TX
Summary
Dedicated service advisor with expertise in customer relationship building, conflict resolution, and effective communication. Proven ability to multitask in fast-paced environments while maintaining attention to detail.
Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
10
10
years of professional experience
Work History
Service Advisor
Trinity Auto Haus
Waco, TX
06.2025 - Current
- Customer service and relationship building
- Clear communication (explaining technical issues in simple terms)
- Sales and upselling of maintenance and repairs
- Automotive knowledge and basic diagnostics
- Estimate writing and cost explanation
- Time management and scheduling
- Multitasking in a fast-paced environment
- Problem-solving and conflict resolution
- Attention to detail and accurate documentation
- Computer skills (shop management systems, invoicing)
- Team coordination with technicians and parts departments
- Professionalism and customer retention focus
Restaurant Server
Georges
Waco, TX
04.2023 - Current
- Greeted guests and provided attentive, friendly service throughout their dining experience
- Took accurate food and beverage orders and communicated them to kitchen staff
- Delivered meals promptly and ensured order accuracy and quality
- Checked in with guests to address needs and resolve any issues
- Processed payments and handled cash and card transactions
- Maintained cleanliness of tables and dining areas
- Collaborated with team members to ensure smooth and efficient service
Restaurant Server
Bubbas 33
Waco, TX
08.2022 - 04.2023
- Greeted guests and provided attentive, friendly service throughout their dining experience
- Took accurate food and beverage orders and communicated them to kitchen staff
- Delivered meals promptly and ensured order accuracy and quality
- Checked in with guests to address needs and resolve any issues
- Processed payments and handled cash and card transactions
- Maintained cleanliness of tables and dining areas
- Collaborated with team members to ensure smooth and efficient service
Crew Member
Chicken Express
Jacksonville, TX
06.2021 - 08.2022
- Greeted customers and provided friendly, fast service in a high-volume environment
- Took accurate food orders, answered menu questions, and made recommendations
- Operated cash register and handled cash/card transactions efficiently
- Prepared and served food and beverages while ensuring order accuracy
- Resolved customer concerns and maintained a positive dining experience
- Maintained clean, organized front counter and dining areas
- Worked as part of a team to ensure smooth daily operations
Cashier
Super Gallo
Jacksonville, TX
10.2016 - 05.2021
- Greeted customers and provided friendly, efficient checkout service
- Scanned items accurately and processed cash, credit, and debit transactions
- Handled returns, exchanges, and price checks as needed
- Maintained a clean, organized checkout area and restocked impulse items
- Assisted customers with questions, directions, and basic product information
- Balanced cash drawer and ensured accuracy at the start and end of shifts
- Followed store policies for safety, security, and loss prevention
Education
High School Diploma -
High School Diploma -
Jacksonville Highschool
Jacksonville, TX05-2019
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Excellent communication
- Service estimates
- Service recommendations
- Team player mentality
- Handling customer complaints
- Complaint resolution
- Price quoting
- Goal-oriented mindset
- Service scheduling
- Customer relationship management
- Team collaboration
- Cost estimation
- Quality inspection
- Repair quality inspections
- Progress reporting
- Product training
Timeline
Service Advisor
Trinity Auto Haus
06.2025 - Current
Restaurant Server
Georges
04.2023 - Current
Restaurant Server
Bubbas 33
08.2022 - 04.2023
Crew Member
Chicken Express
06.2021 - 08.2022
Cashier
Super Gallo
10.2016 - 05.2021
High School Diploma -
High School Diploma -
Jacksonville Highschool