Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brianna Ronquillo

Henderson,NV

Summary

Highly organized and dependable candidate skilled in efficiently managing multiple priorities while maintaining a positive attitude. Proven track record of assuming additional responsibilities to ensure the accomplishment of team goals.

Overview

6
6
years of professional experience

Work History

Admissions Representative

Charter College
07.2023 - 05.2024
  • Supported students through admissions process by answering questions and assisting with forms.
  • Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
  • Assisted in meeting annual enrollment goals by consistently achieving personal recruitment targets set forth by management each academic year.

Patient Service Representative

Blue Cloud Pediatric
03.2021 - 12.2023
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Verified insurance eligibility and coverage for patients.

Collections Agent

Barclays
02.2022 - 01.2023
  • Comply with all aspects of the Fair Debt Collection Practices Act (FDCPA), company policies, and procedures
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.

Customer Service Representative

Freedom Forever Solar
10.2020 - 04.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Team Leader

Target
09.2018 - 09.2020
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

Education

Bachelor Of Applied Arts - Sociology

University of California, Riverside
Riverside, CA
06.2022

Skills

  • Higher education
  • Collections processing
  • MS word, excel, and outlook
  • FDA and HIPAA compliance
  • Payment processing
  • Insurance verifying
  • Bilingual proficiency
  • Live chat support
  • Claims processing
  • Coaching and mentoring
  • Staffing and recruiting professional
  • Invoice processing

Languages

Spanish
Native or Bilingual

Timeline

Admissions Representative

Charter College
07.2023 - 05.2024

Collections Agent

Barclays
02.2022 - 01.2023

Patient Service Representative

Blue Cloud Pediatric
03.2021 - 12.2023

Customer Service Representative

Freedom Forever Solar
10.2020 - 04.2021

Team Leader

Target
09.2018 - 09.2020

Bachelor Of Applied Arts - Sociology

University of California, Riverside

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Brianna Ronquillo