Brianna Ruelas
DOWNEY,CA
Summary
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Yankee Candle
Irvine, CA
11.2025 - 01.2026
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Supervisor
Bath & Body Works
Downey, CA
11.2023 - 11.2025
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Sales Associate
Bath & Body Works
Downey, California
11.2015 - 11.2023
- Cultivated strong customer relationships by delivering personalized service and addressing individual needs promptly.
- Optimized product displays to enhance visibility, resulting in increased customer engagement and sales opportunities.
- Resolved complex customer inquiries by providing tailored solutions that improved loyalty and repeat business.
- Coordinated inventory management practices to maintain optimal stock levels, minimizing disruptions to customer service experiences.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Some College (No Degree) - Digital Communications And Media
Long Beach City College
Long Beach, CAHigh School Diploma -
Downey High School
Downey, CA06-2013
Skills
- Staff training and mentoring
- Customer relationship management
- Team building
- Goal oriented
- Customer service
- Payroll processing
- Sales strategies
- Teamwork
Languages
Spanish
Limited
Awards
Employee of the Month
Timeline
Assistant Store Manager
Yankee Candle
11.2025 - 01.2026
Supervisor
Bath & Body Works
11.2023 - 11.2025
Sales Associate
Bath & Body Works
11.2015 - 11.2023
High School Diploma -
Downey High School
Some College (No Degree) - Digital Communications And Media
Long Beach City College