Brianna Salazar
San Bernardino ,CA
Summary
Dedicated customer service professional with a strong track record of enhancing customer satisfaction, building client relationships, and optimizing service operations. Skilled in problem-solving, effective communication, and delivering tailored solutions to meet customer needs. Adept at using digital tools and CRM software to improve efficiency and streamline processes. Passionate about providing exceptional service and fostering positive customer experiences.
Overview
11
11
years of professional experience
Work History
Account Representative
SimonMed Imaging
Riverside, CA
12.2021 - 10.2024
- Managed a structured sales approach using the Who, Where, Why, What strategy to identify key decision-makers, analyze referral patterns, and secure new business.
- Maintained an updated and efficient route plan for tiered account management, ensuring consistent visits and follow-ups to maximize engagement.
- Resolved client issues within 24 hours, escalating when necessary, and documented all resolutions in the MAPPS system for transparency.
- Analyzed performance metrics via the Dashboard to track personal and account success, ensuring continuous growth and strategy adjustments.
- Conducted 15+ daily office visits, hosted regular lunch-and-learn sessions, and strategically pursued new business through targeted hunting opportunities.
- Logged all visits, expenses, and client interactions in MAPPS, ensuring detailed and accurate recordkeeping.
- Reviewed provider assignments monthly for accuracy, verifying contact details, referral preferences, and EMR compatibility.
- Demonstrated InteleConnect proficiency, educating clients on digital integration solutions for seamless operations.
- Managed Wells Fargo expense reports, reconciling credit card transactions and maintaining financial accountability.
- Ensured prompt communication via email, calls, and texts, maintaining a 24-hour response standard for professional efficiency.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges..
- Kept detailed records of customer interactions for optimal traceability..
- Developed presentations showcasing product offerings tailored specifically to individual client needs, driving interest in our services furthering the closing process effectively.
- Consistently exceeded quarterly quota expectations leading the way among fellow representatives.
- Provided regular performance updates to management on account portfolio status, ensuring transparency throughout the organization.
- Retained high-value clients by providing exceptional support and personalized service.
- Expanded customer base by conducting market research and identifying potential leads.
- Assisted in development of marketing materials targeted at key demographics, increasing brand awareness and client engagement.
Assistant Manager
Chophouse 363
Chino
02.2021 - 12.2021
- Led training initiatives, enhancing employee skills and confidence.
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Established open lines of communication with team for feedback and suggestions.
- Cultivated cohesive team environment by providing clear direction and support.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Assistant Manager
Chophouse 363 Food Truck
Chino, CA
03.2021 - 10.2021
- Coordinated logistics for special events, festivals, and private catering, optimizing schedules, inventory, and staffing for peak performance.
- Developed and executed marketing strategies, leveraging social media and on-site promotions to maximize customer engagement and sales.
- Increased customer satisfaction by providing efficient and friendly service in a fast-paced food truck environment.
- Accepted orders and packed food for takeout and delivery.
- Ensured cleanliness and safety within food truck, adhering to local health department guidelines.
- Assisted with food preparation and assembly on the line, and served 50 to 90 customers per day.
- Planned daily menus and prepped food for service.
- Reduced wait times for customers by implementing effective workflows for order preparation and delivery within the food truck space.
- Managed financial aspects of the food truck operation including budgeting expenses, tracking sales data, and submitting daily cash deposits accurately.
- Negotiated with suppliers for better pricing, improving profit margins without compromising on quality.
- Resolved customer complaints with empathy and professionalism, maintaining positive reputation.
Store Manager
All About You Couture
Chino
04.2015 - 01.2021
- Analyzed sales data for strategic planning and resource allocation.
- Established a welcoming atmosphere to encourage repeat business.
- Analyzed sales trends to adjust inventory orders for improved turnover.
- Motivated staff to achieve store goals for enhanced sales productivity.
- Resolved customer complaints for improved store reputation and loyalty.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Leveraged digital marketing tools such as social media platforms, email campaigns, and targeted online ads to reach larger audiences for retail clients.
- Provided exceptional customer service, fostering long-term partnerships and repeat business from satisfied clients.
Teller
Wells Fargo
Ontario, CA
11.2013 - 05.2015
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Acheived high customer service reviews resulting in bonus incentives.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Sales Associate
Nordstrom
Santa Ana, CA
11.2013 - 05.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Complete weekly sales goals
Skills
- Professional marketing and event sales
- Building and maintaining professional client relationships
- Proven ability to meet sales goals
- Professional and positive attitude
- Problem-solving and conflict resolution
- Operational efficiency and organization
- Customer engagement
- Customer service mindset
- Strong work ethic, & reliable
- Committed to excellence in every interaction
Languages
Spanish
Full Professional
Timeline
Account Representative
SimonMed Imaging
12.2021 - 10.2024
Assistant Manager
Chophouse 363 Food Truck
03.2021 - 10.2021
Assistant Manager
Chophouse 363
02.2021 - 12.2021
Store Manager
All About You Couture
04.2015 - 01.2021
Teller
Wells Fargo
11.2013 - 05.2015
Sales Associate
Nordstrom
11.2013 - 05.2014