Brianna Sanchez
Reseda,CA
Summary
Analytical Customer Service Manager recognized for leveraging data insights to optimize staffing and improve operational efficiency. Known for strong leadership and mentoring abilities, driving team performance and service enhancements.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
Tacobell
Bakersfield, CA
05.2017 - 01.2026
- Led team of 20+ staff to enhance customer satisfaction and service efficiency.
- Developed training programs that improved employee performance and reduced turnover.
- Implemented customer feedback systems, driving actionable insights for service improvements.
- Analyzed sales data to identify trends and optimize staffing levels during peak hours.
- Conducted regular performance reviews, providing mentorship to develop future leaders within the team.
- Inspected incoming goods for quality assurance and adherence to specifications.
- Collaborated with team members to streamline unloading processes and improve workflow efficiency.
- Maintained accurate records of inventory levels during receiving operations.
- Managed vault operations to ensure accuracy and security of cash handling processes.
- Oversaw daily cash reconciliation, identifying discrepancies and implementing corrective actions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
Independence High School
BakersfieldSkills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Fluent bilingualism
- Spanish translation
- Shipping and receiving
- Sorting and labeling
- Cash handling expertise
- Deposit processing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Manager
Tacobell
05.2017 - 01.2026
High School Diploma -
Independence High School