Brianna Sanchez
Katy,TX
Summary
Driven professional with strong adaptability and communication skills. Eager to learn and thrive in new environments, leveraging attention to detail to enhance performance. Committed to achieving excellence through inquiry and continuous improvement.
Overview
2
2
Languages
1
1
Certification
Work History
Assistant Manager
Fiesta Mart
Cypress, Texas
- Trained new employees on customer service standards and store policies.
- Assisted in scheduling staff shifts to optimize coverage during peak hours.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Coordinated with other departments to ensure smooth flow of operations.
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on strategic planning for store improvements.
Cleaning Crew Member
MASTER CLEAN
Clear Lake, Tx
- Moved furniture, equipment or supplies manually or with hand trucks.
- Followed company uniform, performance and security policies with every job.
- Kept business entrances clean, tidy and professional in appearance.
- Serviced, cleaned and restocked restrooms.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Collected trash from floors within hallways, bathrooms and work areas.
- Performed minor maintenance tasks such as changing light bulbs or unclogging drains.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Cleaned windows, door frames, and sills.
- Vacuumed carpets, furniture, and upholstery.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Dusted furniture, fixtures, and other surfaces.
- Provided excellent customer service when interacting with customers or colleagues.
- Swept and mopped floors in public areas.
- Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
- Collaborated with team members to enhance workflow and improve service quality.
- Maintained cleanliness and organization of supplies and cleaning materials.
Cashier
Fiesta Mart
Cypress, Tx
- Maintained clean and organized checkout areas for smooth operations.
- Assisted customers with product inquiries and store navigation.
- Handled cash, credit, and digital payments securely.
- Resolved customer complaints promptly and professionally.
- Trained new cashiers on checkout procedures and customer engagement techniques.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
Barista/Cook
SAGE Dining Services
Houston, Texas
- Assisted with customer inquiries, complaints, and handled escalated issues in a professional manner.
- Supported highest standards of conduct and service to support company reputation.
- Developed new ideas to increase sales and customer loyalty through promotions or special events.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained new baristas on beverage preparation and customer service skills.
- Ensured compliance with health and safety regulations during food preparation
- Maintained cleanliness in every work area
- Inventory and Restocking
Education
High School Diploma -
Cypress Lakes High School
Cypress, TX05-2024
Skills
- Customer relationship management
- Inventory management
- Work Planning and Prioritization
- Store cleanliness
- Operational efficiency
- Work Planning and Prioritization
- Health compliance
- Effective communication
- Active listener, attentive to detail
- Adaptability under pressure
- Problem solver
- Works in a timely effective manner
- Positive attitude
- Works in a timely effective manner
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Cosmetology License
Timeline
Assistant Manager
Fiesta Mart
Cleaning Crew Member
MASTER CLEAN
Cashier
Fiesta Mart
Barista/Cook
SAGE Dining Services
High School Diploma -
Cypress Lakes High School