Brianna Sanculi Guerra
Registered Nurse, E-commerce (operations)
Ruthven,IA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
8
8
years of post-secondary education
Work History
Operations Coordinator/manager
Fed Ex Ground
Spirit Lake, IA
08.2019 - Current
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Provided direction and guidance to internal teams in order to achieve targets.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Reviewed operations reports to understand numbers and trends.
- Scheduled meetings for senior management team and booked conference rooms.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Mediated contracts with outside providers to bolster customer service and reduce costs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked with vendors to make purchases and reconcile invoices.
- Evaluated upcoming program plans to forecast expected resource needs.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Motivated and trained employees to maximize team productivity.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Compiled training materials for new employees and tracked skill development.
- Analyzed department metrics and performance and reported findings to management.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Tracked company equipment, tools and technology to manage inventory.
- Managed internal operational standards and productivity targets.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
Registered Nurse, Medical-Surgical Unit
Avera Holy Family Hospital
Estherville, IA
10.2005 - 11.2011
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Organized and managed care of patients undergoing various therapies and procedures.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
- Audited charts and reviewed clinical documents to verify accuracy.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Managed care from admission to discharge.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
Education
Bachelor Of Applied Science - Nursing
University of Iowa
Iowa City, IA 08.2005 - 04.2007
High School Diploma - Prerequisite College
Ruthven-Ayrshire High School
Ruthven, IA 08.1997 - 05.2001
Associate Degree In Nursing - Nursing
Iowa Lakes Community College
Estherville, IA 08.2001 - 07.2004
Skills
Project lifecycles
Project restructuring
Personnel resource allocation
Forecasting
Process implementation
Risk management
Logistics coordination
Customer Relations
Staff training/development
Coaching and mentoring
Delegation
Business Development
Relationship building
Effective leader
Logistics expertise
Budget development
Client account management
Timeline
Operations Coordinator/manager
Fed Ex Ground
08.2019 - Current
Registered Nurse, Medical-Surgical Unit
Avera Holy Family Hospital
10.2005 - 11.2011
Bachelor Of Applied Science - Nursing
University of Iowa
08.2005 - 04.2007
Associate Degree In Nursing - Nursing
Iowa Lakes Community College
08.2001 - 07.2004
High School Diploma - Prerequisite College
Ruthven-Ayrshire High School
08.1997 - 05.2001