Brianna Scianna
Clearwater,FL
Summary
Detail-oriented team player with strong communication skills in insurance industry account management. Ability to handle multiple projects simultaneously with a high degree of accuracy. Maximizes overall competency with an eager desire to learn and grow
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Service Representative
Marsh McLennan Agency - Bouchard
03.2024 - Current
- Processed policy endorsements across all lines of business (most frequently auto)
- Created Premium & Loss summaries as well as Premium Annualization via Excel
- Responded to client inquiries and requests within a 24-hour turnaround
- Prepared coverage summaries for client understanding and feedback
Account Representative
Sandstone Insurance Partners
07.2023 - 01.2024
- Assisted current insureds with policy changes and renewals, ensuring they were appropriately covered for their risk
- Responded to customer concerns and questions over the phone and email within a business day turnaround time
- Created and supplied insurance certificates needed by clients in a 24-hour turnaround time
- Handled confidential information and documents with discretion and maintained their proper organization
Agency Services Specialist
Heritage Property & Casualty Insurance
06.2022 - 07.2023
- Maintained agent satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to an average of 150 agent requests for products, services, and company information per month.
- Responded to agent requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes such as zip code closures and binding moratoriums.
- Educated agents about billing, commission processing and support policies and procedures.
- Developed highly empathetic agent-carrier relationships and earned reputation for exceeding service standard goals.
Licensed Customer Service Representative
Florida Coastal Insurance Agency
07.2020 - 05.2022
- Assisted insureds with policy renewals, endorsements, and bindings, overseeing one-million dollar book of renewal business
- Reviewed policies to make sure coverages were appropriately rated
- Consulted with various brokers and carriers to ensure clients received best coverages available to them
- Obtained 4-40 License through Central Insurance School
Registrations Administrator
K&R Management LLC
06.2018 - 07.2020
- Obtained knowledge of various government websites, acronyms, and terminology
- Registered clients on relevant state and federal websites to grant them a wider scope of business
- Consulted with various state and federal help desks to overcome technical issues
- Trained new colleagues and gave tutorials in work process
Education
Associate of Arts -
Pasco-Hernando State College
New Port Richey, FL05.2021
Skills
- Microsoft Office products: Outlook, Excel, Word
- JIRA, AMS, Sagitta, and QQ Catalyst systems
- Commission Statement reconciliation
- Ability to work independently and as part of a team
- Office/Admin support
- Multi-line phone system operation
Certification
- 4-40 Licensed Customer Service Representative
Timeline
Client Service Representative
Marsh McLennan Agency - Bouchard
03.2024 - Current
Account Representative
Sandstone Insurance Partners
07.2023 - 01.2024
Agency Services Specialist
Heritage Property & Casualty Insurance
06.2022 - 07.2023
Licensed Customer Service Representative
Florida Coastal Insurance Agency
07.2020 - 05.2022
Registrations Administrator
K&R Management LLC
06.2018 - 07.2020
Associate of Arts -
Pasco-Hernando State College
- 4-40 Licensed Customer Service Representative
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