Kaila Goss
Bolingbrook,IL
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Service Representative
Marsh McLennan Agency
12.2023 - Current
- Serviced the Non-Profit book of business
- Developed and maintained relationships with clients
- Respond to client inquiries and resolved any issues.
Insurance Support Coordinator
Marsh McLennan Agency
08.2023 - 12.2023
- Worked with other departmental staff to answer questions and resolve problems.
- Assisted management with special projects to complete all tasks by deadlines.
Sales Intern
The Boston Beer Company
06.2022 - 08.2022
- Collaborated with sales representatives, completing assigned tasks from management
- Delivered exceptional customer service out in the market.
Fitness Coach/Sales Associate
Eat the Frog Fitness
05.2021 - 05.2022
- Taught assigned fitness sessions to members
- Consistently achieved sales goals and personal sales growth
- Identified and contacted new leads to generate new business.
Marketing Internship
Orangetheory Fitness
01.2021 - 05.2021
- Created flyers, campaigns, reels, and social media posts
- Cooperated with marketing and development team leaders to identify the best marketing strategy.
Education
Bachelor of Science - Finance
Illinois State University
Normal, IL12.2022
Skills
- Adaptability
- Time Management
- Organization
- Detail Oriented
- Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Client Support
Certification
- Securities Industry Essential (SIE), April 2023
- Illinois Property and Casualty Producer License, February 2024
Timeline
Client Service Representative
Marsh McLennan Agency
12.2023 - Current
Insurance Support Coordinator
Marsh McLennan Agency
08.2023 - 12.2023
Sales Intern
The Boston Beer Company
06.2022 - 08.2022
Fitness Coach/Sales Associate
Eat the Frog Fitness
05.2021 - 05.2022
Marketing Internship
Orangetheory Fitness
01.2021 - 05.2021
Bachelor of Science - Finance
Illinois State University
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