Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Megan Magid

Megan Magid

Shelby Charter Township,USA

Summary

Dedicated customer service professional with a strong track record in building client relationships and collaborating within teams. Committed to customer satisfaction and driving success by optimizing quality and processes. Known for being articulate, energetic, and results-oriented. Strong problem-solving skills and excellent communication abilities. Ready to tackle new challenges and contribute to organizational objectives with enthusiasm.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Client Service Representative

Madison Veterinary Hospital
09.2011 - 05.2014
  • Gathered necessary data to set up appointments accurately. Prepared medical records, immunization record, health certificates, and laboratory results. Set up of medical records for all appointments, surgeries, and boarding.
  • Answered numerous calls on a multi-line phone system efficiently
  • Reviewed patient discharge charts for accuracy and completeness.

Licensed Insurance Agent

State Farm
01.2011 - Current
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Maintained high standards of customer service by building relationships with clients.

Bartender

Mr Bs Bar and Grill
01.2007 - 09.2011
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Education

Associate Of Arts - Communications

Macomb Community College
Sterling Heights, MI

Certificate Of Technical Studies - Digital Arts

Specs Howard School of Media Arts
Southfield, MI

Skills

  • Digital literacy and tech proficiency
  • Adaptability and flexibility
  • Critical thinking and problem-solving
  • Emotional intelligence
  • Continuous learning and upskilling
  • Positivity
  • Attention to detail
  • Problem-solving
  • Customer support
  • CRM software
  • Empathy
  • Adaptability

Certification

  • Property and Casualty License - DIFS Department of Insurance.
  • Accident and Health License – DIFS Department of Insurance.

Timeline

Client Service Representative

Madison Veterinary Hospital
09.2011 - 05.2014

Licensed Insurance Agent

State Farm
01.2011 - Current

Bartender

Mr Bs Bar and Grill
01.2007 - 09.2011

Associate Of Arts - Communications

Macomb Community College

Certificate Of Technical Studies - Digital Arts

Specs Howard School of Media Arts

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Megan Magid