Toya Frank
New York,NY
Summary
Experienced client service professional with a proven history of providing stellar customer support in fast paced environments. Excellent communication skills, listens attentively and uses tact diplomacy to achieve win-win outcomes. Strong dedication to helping customers resolve issues and cultivating a positive image of the company.
Overview
4
4
years of professional experience
Work History
CLIENT SERVICE REPRESENTATIVE
GIA, GEMOLOGICAL INSTITUTE OF AMERICA
09.2019 - Current
- Engaged in regular interactions in person, over the phone, and over email with a varied clientele of more than 100 people.
- Educate clients on new product and service launches, handle precious diamonds, gemstones and other high value jewelry pieces submitted by reputable companies and individuals.
- Input data pertaining to natural D-Z white diamonds, colored diamonds, and other gemstones into the company's spectrum database for gemologists to examine.
- Create powerpoints and other study guides to aid in the onboarding of new employees.
- Viewing inscriptions on diamonds and gemstones with precision utilizing high-tech microscopes, computerized equipment, and GIA's inscription software.
- Work directly with clients to handle queries, add/change services, arrange shipments, and provide report results, billing information and service information as necessary.
- Document client requests and submit proposals based on client needs through salesforce
Education
Associate of Arts - Criminal Justice
Borough of Manhattan Community College of The City University of New York
New York, NY03.2023
Diploma - Gems And Gemology
Gemological Institute of America
Carlsbad, CA08.2022
Skills
- Digital Literacy
- Strong verbal and written communication skills
- Attention to detail
- Problem solving
- Team management
- Critical Thinking
- Proficient computer skills (Excel, Word, PowerPoint),CRM Software, Salesforce, Workday, Okta, Project management, ADP
- Ability to handle confidential and sensitive information
Timeline
CLIENT SERVICE REPRESENTATIVE
GIA, GEMOLOGICAL INSTITUTE OF AMERICA
09.2019 - Current
Associate of Arts - Criminal Justice
Borough of Manhattan Community College of The City University of New York
Diploma - Gems And Gemology
Gemological Institute of America
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