Brianna Scott
Summary
Accomplished business services representative with a solid track record at First Citizens Bank in financial analysis and strategic planning. Proficient in cultivating client loyalty and facilitating business growth through strategic communication and risk mitigation. Noted for mentoring teams and improving operational efficiency, achieving marked improvements in customer retention.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Services Representative
First Citizens Bank
03.2026 - Current
- Facilitated customer inquiries and resolved issues, enhancing overall satisfaction and engagement.
- Efficiently processed new requests while meticulously vetting each client to limit risk exposure.
- Assisted in implementing new service protocols, improving operational efficiency across teams.
- Trained junior staff on best practices for customer service and account management procedures.
- Engaged in multiple community networking and outreach events to establish connections and drive new business
Business Banking Relationship Manager
PNC Bank
03.2025 - 03.2026
- Developed strategies for customer retention and acquisition, enhancing overall engagement.
- Reviewed financial statements to assess company performance and ensure stability.
- Analyzed market trends to identify opportunities for business growth.
- Achieved client loyalty through high-quality service and proactive management.
Business Banking Relationship Manager
Us Bank
09.2023 - 03.2025
- Provided advice on cash flow management, budgeting and investment options for businesses.
- Analyzed competitors and market trends to facilitate business growth.
- Developed strategies to mitigate risk and reduce potential losses.
- Trained and mentored new sales staff on product knowledge and sales techniques.
- Utilized CRM software to track performance and customer interactions effectively.
Branch Manager
US Bank
10.2020 - 09.2023
- Managed branch financials, including budgeting, forecasting, and expense tracking, for accurate reporting and decision-making support.
- Analyzed clients' needs to develop tailored strategic solutions.
- Led and inspired team members to perform to their full potential, driving branch profitability.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Coached and mentored individuals on professional development goals.
Store Manager
Bath & Body Works
08.2016 - 12.2020
- Managed daily store operations and maintained a high standard of customer service.
- Trained and mentored team members ranging from 8 to 35, fostering a collaborative work environment.
- Coordinated staff schedules and delegated tasks for efficient workflow management.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
Education
Bachelor of Science - Business Administration
Trident International University
Chandler, AZ2024
Associate of Science - Business Administration
Sinclair Community College
Dayton, OH2021
Skills
- Financial analysis
- Risk mitigation
- Strategic planning
- Team leadership
- Effective communication
- Critical thinking
Accomplishments
• Earned the Silver Shield Award for successfully identifying and preventing a bank fraud ring at U.S Bank.
• Collaborated with team of 4 in the development of new hire initiatives for PNC.
• Supported a diversified portfolio of $500 million in business banking clients, providing financial analysis and overall risk exposure to support sustainable financial growth.
• Collaborated with team of 4 in the development of new hire initiatives for PNC.
• Supported a diversified portfolio of $500 million in business banking clients, providing financial analysis and overall risk exposure to support sustainable financial growth.
Certification
- Public Notary
- Accounting, Cornell University- Nov. 2024
- NMLS registered
Languages
Spanish
Limited Working
Timeline
Business Services Representative
First Citizens Bank
03.2026 - Current
Business Banking Relationship Manager
PNC Bank
03.2025 - 03.2026
Business Banking Relationship Manager
Us Bank
09.2023 - 03.2025
Branch Manager
US Bank
10.2020 - 09.2023
Store Manager
Bath & Body Works
08.2016 - 12.2020
Bachelor of Science - Business Administration
Trident International University
Associate of Science - Business Administration
Sinclair Community College