Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Sherman

Summary

Dynamic Director of Operations with progressive leadership experience spanning nursing, practice management, and multi-site regional operations. Skilled at scaling organizations, improving efficiency, and driving cost savings while ensuring compliance and a luxury-level patient experience. Proven track record of building infrastructure, including operational tools, training manuals, and onboarding programs that standardize best practices across 15 nationwide offices. Recognized for exceptional ability to lead diverse teams, optimize workflows, and partner with executive leadership to achieve strategic growth.

Overview

7
7
years of professional experience

Work History

Director of Operations

AirSculpt
01.2021 - Current
  • - Provide strategic oversight for 15+ locations nationwide, ensuring operational efficiency, compliance, and alignment with organizational goals.
  • - Lead multi-site operational strategy including financial management, process improvement, and vendor negotiations, driving cost savings and scalability.
  • - Built and implemented 90% of the company’s operational spreadsheets and tools, creating systems still in use company-wide.
  • - Authored the Practice Manager Manual and designed the internal Practice Manager website, standardizing training and resources across regions.
  • - Partner with HR to address escalated employee relations, performance management, and compliance issues.
  • - Collaborate with physicians and executives to enhance patient experience and uphold ELITE quality standards.
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.

Regional Practice Manager

Airsculpt
01.2020 - 12.2020
  • - Oversaw operations for multiple practices across the Western U.S., including Beverly Hills, Denver, Las Vegas, Sacramento, Salt Lake City, San Diego, and Seattle.
  • - Trained and onboarded new Practice Managers while providing mentorship to existing leaders.
  • - Supported new practice openings, ensuring readiness, staffing, and compliance with all accreditation standards.
  • - Directed HR functions such as recruitment, corrective action, and performance improvement across the region.
  • - Acted as escalation point for operational and staffing issues across multiple markets.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.

Practice Manager

Airsculpt
09.2019 - 01.2020
  • - Managed daily operations of a high-volume cosmetic surgery practice, overseeing both clinical and non-clinical staff.
  • - Directed scheduling, reconciliations, compliance audits, and patient flow to ensure a luxury-level patient experience.
  • - Recruited, trained, and coached staff across front office, clinical, and internal sales teams.
  • - Ensured compliance with federal, state, and accreditation standards (AAAHC, JCAHO, AAAASF).
  • - Served as cultural role model and resolved employee relations issues in partnership with HR.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
  • Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.

Licensed Vocational Nurse

AirSculpt
09.2018 - 09.2019
  • - Delivered direct patient care during cosmetic surgical procedures, ensuring adherence to JCAHO, HIPAA, and OSHA standards.
  • - Administered medications, maintained sterile fields, and supported physicians in the OR.
  • - Ensured accurate documentation and clinical charting in compliance with company and regulatory requirements.
  • - Supported both pre-op and post-op patient care, contributing to high retention and satisfaction rates.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.

Education

Associate of Science - Pre Nursing

Sierra College
Rocklin, CA
05-2019

Vocational Certificate - Licensed Vocational Nursing

Carrington College
Sacramento, CA
05-2018

Skills

  • Multi-Site Operations Management
  • Strategic Planning & Execution
  • P&L Oversight & Budget Management
  • Process Improvement & Efficiency Optimization
  • Staff Recruitment, Training & Development
  • Compliance & Regulatory Management (AAAHC, JCAHO, AAAASF, HIPAA, OSHA)
  • Vendor Negotiation & Cost Savings
  • Employee Relations & HR Partnership
  • Training Program Development & Implementation
  • Patient Experience & Quality Assurance

Timeline

Director of Operations

AirSculpt
01.2021 - Current

Regional Practice Manager

Airsculpt
01.2020 - 12.2020

Practice Manager

Airsculpt
09.2019 - 01.2020

Licensed Vocational Nurse

AirSculpt
09.2018 - 09.2019

Associate of Science - Pre Nursing

Sierra College

Vocational Certificate - Licensed Vocational Nursing

Carrington College

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