Victoria Nelson
Saint Joseph,MI
Summary
Results-driven operations leader with extensive experience at Centria Healthcare Autism, specializing in multi-site management and strategic planning. Demonstrated expertise in P&L accountability and compliance management, leading to significant performance improvements and increased patient satisfaction. Skilled in team engagement and optimizing revenue cycles to support sustainable growth.
Overview
22
22
years of professional experience
Work History
Director of Operations
Centria Healthcare Autism
St. Joseph, MI
10.2024 - Current
- Lead all aspects of operational performance for autism centers, setting the tone for a positive workplace culture and family experience.
- Develop and manage complex Behavior Technician schedules across multiple locations, optimizing coverage and service delivery.
- Coordinate staffing, client assessments, and clinical onboarding in collaboration with clinical teams to ensure seamless case starts.
- Oversee center operations including compliance with OSHA, training adherence, facility safety, and IT coordination.
- Own P&L management, payroll, billing, and financial performance, ensuring cost-effective operations.
- Implement retention strategies and employee engagement initiatives to improve Behavior Technician and client satisfaction.
- Serve as liaison with facilities management to maintain a clean, safe, and welcoming environment.
- Drive internal marketing and community outreach activities to support growth and lead generation.
Fractional Director of Operations
Nelson Consulting
Remote
12.2023 - Current
- Launched and optimized operations for a podiatry startup: credentialing, EMR setup, RCM implementation and oversight, QuickBooks, and licensing.
- Implemented HR compliance and crisis management training in law firm settings.
- Led practice optimization projects, improving scheduling, workflows, and staff utilization to enhance patient volume and production.
- Developed local marketing strategies that increased new patient flow and achieved 10% Y/Y growth.
Executive Director of Operations
Reliant Urgent Care & Occupational Health
Los Angeles, CA
05.2023 - 12.2023
- Oversaw operations for 5 urgent care centers, managing over 100 staff including practice managers and frontline teams.
- Developed efficient staffing plans, coordinated department handoffs, and streamlined cross-functional workflows.
- Improved clinical outcomes through close collaboration with medical leadership, achieving a 20% performance increase.
- Conducted compliance audits and enforced regulatory protocols, reducing violations by 30%.
- Managed financial performance, including budgeting, payroll, and P&L across multiple sites.
- Assisted with the successful sale of the organization to a venture capital group by supporting due diligence efforts, operational audits, and documentation preparation.
Executive Director / Practice Administrator
Foot & Ankle Doctors of Beverly Hills & Beverly Hills Wound Care Specialists
Beverly Hills, CA
11.2019 - 03.2023
- Directed operations for 5 integrated healthcare entities, overseeing 4 locations and services to 66 skilled nursing homes.
Practice Administrator
St. John's Well Child
Los Angeles, CA
01.2019 - 10.2019
Practice Administrator
Beverly Hills Dental Health & Wellness
09.2016 - 01.2019
Regional Practice Administrator
Children's Choice Pediatric Dental Group
San Francisco, CA
09.2014 - 03.2017
Practice Manager
Aspen Dental
Grandville, MI
02.2012 - 07.2014
Insurance Agent | Financial Planner
Lakeshore Insurance Agency
, MI & CA
01.2004 - 01.2012
Education
Bachelor of Science - Health Administration
Skills
- Leadership development
- Healthcare practice management
- Strategic planning and execution
- Multi-site operations management
- P&L accountability
- Value-Based Care & Payor Relations
- Revenue cycle optimization
- Compliance management skills
- EHR system management
- Process efficiency improvement
- Performance analysis
- Cost control
Timeline
Director of Operations
Centria Healthcare Autism
10.2024 - Current
Fractional Director of Operations
Nelson Consulting
12.2023 - Current
Executive Director of Operations
Reliant Urgent Care & Occupational Health
05.2023 - 12.2023
Executive Director / Practice Administrator
Foot & Ankle Doctors of Beverly Hills & Beverly Hills Wound Care Specialists
11.2019 - 03.2023
Practice Administrator
St. John's Well Child
01.2019 - 10.2019
Practice Administrator
Beverly Hills Dental Health & Wellness
09.2016 - 01.2019
Regional Practice Administrator
Children's Choice Pediatric Dental Group
09.2014 - 03.2017
Practice Manager
Aspen Dental
02.2012 - 07.2014
Insurance Agent | Financial Planner
Lakeshore Insurance Agency
01.2004 - 01.2012