Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic
COLIN STEVENS

COLIN STEVENS

Cincinnati,United States

Summary

Experienced leader with a proven track record in building strong interpersonal client and corporate relationships. Skilled in leadership, sales, customer satisfaction, time management, efficiency, and motivation. Adept at navigating complex operations and passionate about empowering others to overcome challenges and find solutions. Committed to elevating performance and driving success in any situation.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Director Of Operations

EM's Bread
03.2017 - Current
  • Streamlined multiple in house processes, enhancing project timelines and reducing costs.
  • Implemented KPIs, boosting overall business performance and operational efficiency.
  • Developed conflict resolution strategies, fostering a collaborative team environment.
  • Overhauled inventory control systems, significantly reducing waste and overhead.
  • Led multiple successful product launches, expanding market reach and revenue.

Director of Operations

KS Custom Builds
09.2018 - Current
  • Product development and creation for potential and returning clientele
  • Contract negotiations, to determine best possible outcome
  • Creative design, using imagination to spark new ideas and create new products.

Manager

Ems Sourdough Bread
05.2018 - 03.2019
  • Enhanced customer service management, boosting satisfaction and retention rates significantly.
  • Management, Hiring successful candidates that grew and helped in creating the best possible work environment.
  • Implemented key performance indicators, enhancing overall business performance measurement.

Varsity Wrestling Coach

Logan High School
11.2016 - Current
  • Enhanced team coordination, improving overall team performance and efficiency.
  • Developed key performance indicators for coaching effectiveness measurement.
  • Streamlined succession planning, ensuring leadership continuity and stability.
  • Applied analytical skills to optimize training programs and strategies.
  • Currently, a volunteer grade school wrestling coach.

Customer Management

Bear Run Cabin Rentals
01.2016 - 01.2018
  • Conflict resolution with customers
  • Maintained and created positive relationships with existing and new customers
  • Created and upgraded current conditions and cabins
  • Supported office manager with proactive correspondence management, document coordination, and customer relations.

Manager

Soaring Cliffs
03.2015 - 10.2017
  • Enhanced team coordination, reducing conflict and improving project delivery timelines.
  • Implemented key performance indicators, boosting operational efficiency by 30%.
  • Maintained and created different ziplines falling with safety and insurance requirements.
  • Developed customer service protocols, elevating client satisfaction rates significantly.

Education

Associates - Ecotourism And Adventure Leadership

Hocking College
Nelsonville, Ohio
01.2016

Certification - Emergency Medical Technology

Columbus State College
Columbus, Ohio
04.2017

High School Diploma - undefined

Turpin High School
Cincinnati, Ohio
05.2014

Skills

  • Leadership
  • Management
  • Operations
  • Process Optimization
  • Cross-functional Team
  • Inventory Management
  • Leadership Development
  • Quality Management
  • Project Management
  • Supply Chain Management
  • Change Management
  • Budget Management
  • Succession Planning
  • Subcontracting
  • Capacity Planning
  • Conflict Resolution
  • Customer Service Management
  • Team Coordination
  • Operations Oversight
  • Leadership training
  • Strategic planning and execution
  • Resource Allocation
  • Business Management
  • Workforce Planning
  • Employee Development
  • Schedule Management
  • Sales Tracking
  • Customer Retention
  • Department Oversight
  • Performance Improvement
  • KPI Tracking
  • Administrative Management
  • Reliability
  • Performance Improvements
  • Assignment Delegation
  • Staff Management
  • Self Motivation
  • Effective leader
  • Payroll Administration and Timekeeping
  • Sales Strategies
  • Interpersonal Communication
  • Product Development
  • Organizational Structuring
  • Continuous Improvement
  • Inventory Tracking and Management
  • Professionalism
  • Process Improvement

Certification

  • WMA Wilderness First Responder Certification
  • PADI Advanced Open Water Scuba Certification
  • NAI Interpretive Guide Certificate
  • ODNR Paddlers River Rescue Certification
  • HC Sport and Traditional Rock Climbing Certification
  • HC Rappelling and Vertical Rope Rescue Certification
  • HC Wilderness Skills and Adventure Leadership Certification
  • Emergency Medical Technician Course Completion
  • Servsafe Manager Safety Certification
  • Concussion Protocol Certification

Hobbies

Woodworking, Coaching, Hiking, Camping, Exploring, Climbing, Scuba Diving,Teaching, Rappelling, Farming, Mentoring, and Traveling

Timeline

Director of Operations

KS Custom Builds
09.2018 - Current

Manager

Ems Sourdough Bread
05.2018 - 03.2019

Director Of Operations

EM's Bread
03.2017 - Current

Varsity Wrestling Coach

Logan High School
11.2016 - Current

Customer Management

Bear Run Cabin Rentals
01.2016 - 01.2018

Manager

Soaring Cliffs
03.2015 - 10.2017

Associates - Ecotourism And Adventure Leadership

Hocking College

Certification - Emergency Medical Technology

Columbus State College

High School Diploma - undefined

Turpin High School

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COLIN STEVENS