Brianna Sherrer
Robertsdale
Summary
I am hardworking, dependable, and motivated to learn. I have experience in Healthcare management , but am eager and to expand my knowledge in more fields and specialties.
Overview
6
6
years of professional experience
Work History
Team Lead II
Medical Center Clinic- Primary Care/Dermatology
Pensacola
09.2024 - Current
- Led team in delivering patient care and ensuring compliance with medical standards.
- Coordinated schedules for healthcare staff to optimize workflow efficiency and coverage.
- Trained new staff on clinic procedures, protocols, and best practices for patient interaction.
- Organized team calendars to ensure timely completion of projects and tasks.
- Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
- Collaborated with insurance providers to verify coverage for scheduled surgeries.
- Provided support to surgeons by preparing documents needed for surgeries, such as consent forms and discharge instructions.
- Communicated with insurance companies to determine coverage for specific procedures.
- Worked closely with doctors' offices to coordinate patient referrals for surgery services.
- Prepared detailed summaries outlining expected costs associated with various surgical procedures.
- Coordinated staff schedules to ensure adequate coverage and efficient service delivery.
- Oversaw billing and coding processes for insurance claims submission accuracy.
- Implemented office policies to improve workflow and enhance patient satisfaction.
- Organized office inventory including medical supplies and equipment management.
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
- Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
- Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
- Resolved disputes between vendors providing services or products to the practice in a timely manner.
- Prepared weekly reports summarizing financial performance metrics, such as revenue collections, accounts receivable balances.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Office Supervisor
Tarantola Dermatology
Pensacola
07.2020 - 09.2024
- Manages daily office operations for clinic, including scheduling staff, oversight of patient scheduling, hours of operation and managing providers daily/monthly schedule.
- Coordinates all office activities.
- Manages social media pages and websites for a total of three providers.
- Takes inventory of medical supplies, cosmetic products and office supplies.
- Orders all supplies needed within the practice.
- Keeps records of receipts and pays invoices associated with supplies from various venders.
- Evaluates employee job performance and motivates staff to improve productivity.
- Trained new employees on learning insurance policies and collection protocols and delivers feedback to increase understanding of job duties.
- Conducts annual performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
- Successfully manages receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Addresses patient concerns and answers billing questions and resolves billing issues when needed.
- Contacts insurance companies regarding patients eligibility and benefits.
- Contacts insurance companies to receive prior authorization for Mohs Surgery and various in-office procedures.
- Schedules and confirms patient appointments for diagnostic and consultation services.
- Assists with referrals from primary care physicians, as well as sending visits notes, path report and treatment notes back to referring physicians.
- Provides patients with medical records and documents for cancer policies and other record keeping.
- Maintains consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
- Informs patients of financial responsibilities prior to rendering services.
Receptionist
Tarantola Dermatology
Pensacola
01.2020 - 07.2020
- Scheduled and confirmed appointments by phone.
- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
- Entered insurance, demographics and health history into patient database.
- Processed patient payments and scanned identification and insurance cards.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Education
Robertsdale High School
Robertsdale, AL05.2018
General Studies
Coastal Alabama Community College
Bay Minette, ALSkills
- Working collaboratively
- Decision-making
- Customer service
- Training and mentoring
Affiliations
Inducted into Alpha Theta Kappa Honor society in February of 2019, at Coastal Alabama Community College.
Timeline
Team Lead II
Medical Center Clinic- Primary Care/Dermatology
09.2024 - Current
Office Supervisor
Tarantola Dermatology
07.2020 - 09.2024
Receptionist
Tarantola Dermatology
01.2020 - 07.2020
Robertsdale High School
General Studies
Coastal Alabama Community College