Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sophia Bhagwandeem

Indianapolis,IN

Summary

Experienced Pharmacy Technician adept at establishing and nurturing lasting connections with patients and clients. Skilled in maintaining meticulous attention to detail, ensuring the highest levels of quality assurance and control while fulfilling prescription orders. Committed to delivering exceptional service and contributing to the overall success of the pharmacy team.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Team Lead

Neovia/Harley Davidson
03.2024 - 08.2024
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times
  • Coached team members in techniques necessary to complete job tasks.
  • Collaborating with other departments leads to streamlining workflows, improving interdepartmental coordination, and achieve business goals collectively
  • Use SAP computer system to fulfill customer orders and process them under company guidelines

Team Lead

Newgistics
03.2022 - 09.2023
  • Managed and developed a diverse team, ensuring adherence to company procedures and safety protocols through comprehensive training and ongoing mentorship
  • Conducted regular performance evaluations, identifying areas for improvement and providing targeted coaching to enhance team member skills and productivity
  • Ensured seamless operations by effectively reallocating resources, promptly resolving production issues, and making necessary equipment adjustments
  • Oversaw a team of 24, maintaining quality control and procedural compliance in the receipt and processing of shipments, while reinforcing the organizational mission to align team efforts with company goals

Home Health Aide

Marion Klein
05.2015 - 06.2021
  • Provided essential personal care assistance, including hygiene and dressing, to enhance client autonomy and comfort
  • Delivered empathetic emotional support and companionship, contributing to an improved quality of life for clients
  • Utilized remote monitoring tools to track vital signs and report any abnormalities to healthcare professionals.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.

Shift Supervisor

Rite Aide Pharmacy
06.2008 - 05.2013
  • Enhanced service quality by supporting daily operations and resolving customer complaints, ensuring adherence to company standards
  • Fostered a team-oriented environment by promoting internal advancements and recognizing staff accomplishments, leading to improved performance and training processes
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.

Pharmacy Technician

Rite Aide Pharmacy
01.2008 - 06.2008
  • Collaborated with pharmacy staff to efficiently process and dispense prescription orders, ensuring customer inquiries were addressed with accuracy and care
  • Managed medication inventory by monitoring expiration dates and replenishing stock, while maintaining a clean and orderly pharmacy environment
  • Applied barcode scanning technology to verify medication accuracy and prevent dispensing errors.
  • Utilized pharmacy management software to maintain up-to-date patient records and inventory levels.

Cashier Supervisor

7-eleven
10.2000 - 08.2005
  • Enhanced customer service by responding to inquiries and coordinating additional cashier support during high-traffic periods
  • Trained team members on handling complex transactions and resolving challenging customer service scenarios, while maintaining compliance with legal requirements for restricted sales
  • Achieved high levels of accuracy in cash management through meticulous record-keeping and timely bank deposits.

Education

Medical

Rasmussen University
03-2025

Associate of Science -

Queensborough Community College of The City University of New York
Oakland Gardens, NY
05.2006

Skills

  • Time Management
  • Multitasking
  • Conflict Resolution
  • Work Ethic
  • Leadership
  • Working Collaboratively
  • Team Supervision
  • Performance Monitoring
  • Production Monitoring
  • Goal Setting
  • Overseeing Daily Activities
  • Coaching and Mentoring

Accomplishments

  • Supervised a team of 24 staff members.
  • Resolved product issue through consumer testing.

Certification

  • Home Health Aide (HHA) Certification
  • Associate in Science
  • Pharmacy Technician, Rasmussen 2025 March

Timeline

Team Lead

Neovia/Harley Davidson
03.2024 - 08.2024

Team Lead

Newgistics
03.2022 - 09.2023

Home Health Aide

Marion Klein
05.2015 - 06.2021

Shift Supervisor

Rite Aide Pharmacy
06.2008 - 05.2013

Pharmacy Technician

Rite Aide Pharmacy
01.2008 - 06.2008

Cashier Supervisor

7-eleven
10.2000 - 08.2005

Medical

Rasmussen University

Associate of Science -

Queensborough Community College of The City University of New York

Similar Profiles

CREATE PROFILE
Sophia Bhagwandeem