Brianna Shovlin
Springfield,PA
Summary
Motivated and reliable professional with a strong work ethic and proven expertise in conflict
resolution and customer service. Known for delivering prompt, high-quality service while
maintaining customer satisfaction. Experienced in training new team members, fostering
teamwork, while thriving in a fast-paced, high-pressure environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Top Tomato Bar and Restaurant
Philadelphia, PA
05.2024 - Current
- Deliver fast, friendly, efficient service to customers while providing high standards of hospitality.
- Responsible for cash register operations, balancing tills, and safeguarding cash throughout shifts.
- Train new employees on daily tasks, company procedures, and expected customer service standards; easily adapting to working with new team members and shifting team dynamics.
- Handling customer complaints and concerns related to their dining experience using effective problem-solving and communication skills, ensuring satisfaction and repeat business.
Babysitter
Family Friends And Neighbors
Springfield, PA
10.2021 - Current
- Hands on experience working with children of various ages, ensuring a safe, engaging, and supportive environment.
- Prepare meals and snacks, assist with homework, and manage bedtime routines, including bathing and settling children to sleep.
- Handled emergency situations calmly and responsibly, maintaining open communication with parents.
- Built a strong reputation within the neighborhood and among family friends for providing last-minute reliable childcare, leading to multiple referrals and ongoing recommendations from satisfied families.
Cashier
America's Pie
Philadelphia, PA
08.2023 - 03.2024
- This job was offered through the previous pizza shop, and was inside Lincoln Financial Field.
- Gained experience in dealing with people acting difficult, and learned how to mediate those situations.
- Worked extremely fast due to the high volume of people, and was highly regarded by my coworkers
Cashier
Sciarrinos Pizzeria
Springfield, PA
10.2020 - 08.2023
- Developed strong communication skills by interacting with customers over the phone and in person to take orders and address inquiries.
- Trained in multiple kitchen and front-of-house tasks, including taking orders, operating the fryer and grill, removing pizzas from the oven, and packaging food for delivery or pickup.
- Handled cash and card transactions, with responsibility for balancing the till and reconciling the cash drawer accurately at the end of each shift.
Education
Bachelor of Liberal Arts - Criminal Justice
Temple University
Philadelphia, PA06-2026
High School Diploma -
Springfield High School
Springfield, PA06-2022
Skills
- Investigative skills
- Conflict resolution
- Customer service
- Task prioritization
- Strong work ethic
- Team collaboration
Affiliations
- Participating in a 15 hour dance marathon for four years to raise money for pediatric cancer
- Dedicated over 10 years to competitive Irish dance, training 25+ hours per week to refine technique while competing at feiseanna every weekend. Traveled to multiple different states and countries to compete against other nationally and internationally ranked dancers.
- Ran Track and Field (both indoor and outdoor) for 10 years, competing at top venues on the East Coast.
- Member of the High School Field Hockey Team for 4 years and volunteered at the youth organization as a coach promoting skill development and teamwork among younger players.
- Received an academic scholarship to Temple University
Certification
- Currently finishing a certificate in Law and the American Criminal Justice System.
Accomplishments
- Won the Track and Field Leadership Award during Senior year of High school
- Recently promoted from Server to Bartender in current place of employment
Timeline
Server
Top Tomato Bar and Restaurant
05.2024 - Current
Cashier
America's Pie
08.2023 - 03.2024
Babysitter
Family Friends And Neighbors
10.2021 - Current
Cashier
Sciarrinos Pizzeria
10.2020 - 08.2023
Bachelor of Liberal Arts - Criminal Justice
Temple University
High School Diploma -
Springfield High School
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