Luis Avalos
San Jacinto,CA
Summary
Accomplished and goal-driven individual with extensive experience in front desk operations, customer service, and management. Strong foundation in computer and basic IT skills. Known for being a team player and leader, always eager to take on new challenges and grow both personally and professionally. Bilingual, patient, and caring.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Applebee's-Beaumont, CA
Beaumont, CA
04.2021 - 01.2022
- Ensured timely and orderly food preparation while maintaining cleanliness.
- Demonstrated strong communication and multitasking skills in a fast-paced environment.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Cashier
Soboba casino resort-Hemet, CA
Hemet, CA
06.2022 - 01.2024
- Leveraged communication proficiency to maintain order accuracy.
- Managed diverse payment methods, ensuring accurate record-keeping and balanced cash drawer.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Reduced processing errors by meticulously following transaction procedures.
Front Desk Agent
IHG Hotels & Resorts-Banning, CA
Banning, CA
05.2024 - Current
- Dedicated and motivated with 2+ years in office clerk position I am able to file, and organize
- Supervised room assignments and reservation systems.
- File and generate daily reports process and identifying new information.
- Record maintenance data, typing and computing data
- Trusted with confidentiality and typing and storing confidential records
Server Assistant
Sun Lakes Country Club
Beaumont, CA
04.2025 - Current
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Handling guest requests, responding to inquiries, and resolving issuesWorking with event coordinators and catering staff to ensure seamless execution of events
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
Education
Diploma -
Helen Hunt College Prep High School
Hemet, CASkills
- Phone etiquette
- Bilingual
- Office experience
- Organizational skills
- Customer service
- Management
- Negotiation
- Critical thinking
- Microsoft Word
- Cash handling
- Computer skills
- Leadership
- Supervising experience
- Cashiering
- Succession planning
- Basic math
- Typing
- Math
- Cash Handling
- Microsoft Excel
- English
- Administrative experience
- Door-to-door
- Guest relations
- Time management
- Communication skills
- Hotel experience
- Experience with children
- Spanish
- Hospitality
- Writing skills
- Front desk
- Attention to detail
- Willing to learn
- Responsible and trustworthy
- Investigative procedures
- Patrol operations
- Investigative skills
- Record maintenance
- Conflict de-escalation
- Emergency response
- Report preparation
- Problem-solving
- Multitasking
- Reliability
- Excellent communication
- Active listening
- Decision-making
- Analytical thinking
- Adaptability
Certification
- TIPS
- ServSafe
- Food Handler Certification
- CPR Certification
- Driver's License
- October 2020 to October 2025
- I can renew it as long as I comply to Californias traffic’s regulations and highway laws and have no tickets or speeding violations
Languages
Spanish - Fluent
Timeline
Server Assistant
Sun Lakes Country Club
04.2025 - Current
Front Desk Agent
IHG Hotels & Resorts-Banning, CA
05.2024 - Current
Cashier
Soboba casino resort-Hemet, CA
06.2022 - 01.2024
Server
Applebee's-Beaumont, CA
04.2021 - 01.2022
Diploma -
Helen Hunt College Prep High School