BRIANNA SIMS
Orlando,FL
Summary
Accomplished professional with more than 11 years of dedicated customer service and five years of clerical experience within dynamic retail and medical environments. Possessing a keen attention to detail and a high level of adaptability, I excel in a moderate pace and demanding work setting that offers consistent work. Eager to secure a challenging position that allows for the continued application and expansion of clerical skills to foster a long-term and rewarding career.
Overview
12
12
years of professional experience
1
1
Certification
Work History
HIM Release of Information Specialist I
Orlando Health Corporate
11.2023 - Current
- Retrieves, Opens, and sorts mail, e-mail and faxes in a timely manner for processing and accounting of release of information request received
- Learn to and identify record request types/classes for the appropriate routing to correct work que processing
- Logs, tracks, and verifies requests meet requirements for processing to ensure with Orlando Health policies, federal, and state law to ensure patient privacy and security are protected
- Generates and follow ups on all correspondence sent to requestors to ensure receipt
- Monitors all ROI related work queues as assigned and prioritizes releases based on established departmental processes
- Maintain thorough knowledge of Florida state statues, federal rules/laws (HIPPA, HITECH, etc.), and all other rules and guidelines related to releasing protected records.
Front Desk Receptionist
Wehman Neurosurgery
05.2023 - 11.2023
- Incoming and outgoing referrals and insurance authorizations
- Obtaining and sending medical records
- Processing prescriptions
- Faxing imaging and lab orders
- Checking voicemails and returning patient phone calls
- Collect patient insurance fees
- Assign incoming faxes to the appropriate patient chart.
Financial Counselor/Emergency Room Registration Clerk
Orlando Health
10.2016 - 05.2023
- Comply with HIPPA regulations
- Knowledgeable with CPT and ICD-10 codes
- Prominent level of proficiency relating to medical terminology and strong healthcare background
- Consistently met departmental goals regarding collections, productivity, and customer service
- Collect, maintain and ensure accuracy of patient demographics and insurance information using EPIC EMR (Electronic Medical Record)
- (Accurately obtain and enter all essential information needed to complete registration).
Front Desk Receptionist
Windermere Medical Center
08.2018 - 04.2023
- Greeting and welcoming all patients for their appointments
- Insurance verification
- Answering and routing a multi-line phone system
- Assist with requesting medical records
- Scheduling appointments and managing multiple provider schedules
- Updating patient records with personal information as well as insurance information and billing.
Sales Associate
Yankee Candle
11.2011 - 11.2019
Supervisor
IT’SUGAR Candy Store
03.2014 - 01.2017
Intern/Pharmacy tech/Office Manager
The Medicine Shoppe
01.2015 - 05.2015
Education
Registered Nurse Prerequisites - Nursing
Seminole State College
Altamonte, FL12.2022
Pharmacy Technician -
Florida Career College
Orlando, FL09.2015
High School Diploma -
Freedom High School
Orlando, FL06.2013
Skills
- Ability to work well with others and in self-directed environments
- Self-motivated and energetic
- Data Entry
- Strong verbal and written communication
- Problem Solving
- Time management
- Clerical Functions
Certification
Registered Pharmacy Technician, 09/2015
References
REFERENCES UPON REQUEST
Timeline
HIM Release of Information Specialist I
Orlando Health Corporate
11.2023 - Current
Front Desk Receptionist
Wehman Neurosurgery
05.2023 - 11.2023
Front Desk Receptionist
Windermere Medical Center
08.2018 - 04.2023
Financial Counselor/Emergency Room Registration Clerk
Orlando Health
10.2016 - 05.2023
Intern/Pharmacy tech/Office Manager
The Medicine Shoppe
01.2015 - 05.2015
Supervisor
IT’SUGAR Candy Store
03.2014 - 01.2017
Sales Associate
Yankee Candle
11.2011 - 11.2019
Registered Nurse Prerequisites - Nursing
Seminole State College
Pharmacy Technician -
Florida Career College
High School Diploma -
Freedom High School
Registered Pharmacy Technician, 09/2015
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