Brianna Small
Anderson,TX
Summary
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Enjoy working with numbers and there is no better feeling than an account balancing to the penny. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Manager
Busse Wrecker Service
Navasota, TX
01.2024 - Current
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail.
- Operated the software Towbooks
- Worked with AAA Roadside softwares
- Worked with Quickbooks online to maintain proper books for the employer to be ready to file taxes.
- Responsible for entering customer payments into the accounting software system.
- Maintained accurate records of accounts receivable and payable transactions.
- Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Reconciled daily cash receipts with bank deposits.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
Office Manager
Jarvis Tire And Wheel
Navasota, TX
03.2018 - 12.2023
- Certified in Quickbooks Desktop Training - which is the program used for all accounting purposes
- Developed and implemented office policies and procedures.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Reviewed files and records to obtain information and respond to requests.
- Used judgment and initiative in handling confidential matters and requests.
- Coded and entered daily invoices with in-house accounting software.
- Developed and implemented recruitment strategies to attract qualified candidates.
- Identified, screened and interviewed potential employees.
- Conducted background checks and reference checks of prospective employees.
- Created job postings, tracked applicants and maintained applicant database.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Ensured compliance with federal, state and local employment laws.
- Maintained accurate records of accounts receivable and payable transactions.
- Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Reconciled daily cash receipts with bank deposits.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Prepared monthly statements for customers and sent out reminder notices when necessary.
- Collaborated with sales team members to ensure timely collection of outstanding debts from customers.
- Processed invoices and payments in accordance with company policies and procedures.
- Reconciled vendor statements, investigated and resolved discrepancies.
- Entered data into accounting system to maintain accurate financial records.
- Prepared checks for payment of vendor invoices on a timely basis.
- Assisted with month-end closing activities as needed.
- Assisted tax preparers in gathering and organizing client documents.
- Input data into the company's software for preparation of returns.
- Corresponded with Tax Preparer via email or phone to obtain additional information needed for filing taxes.
- Provided Employee's with W2's
Book Keeping
S&S Cleaning
Anderson, TX
10.2013 - 07.2015
- Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
- Filing expense reports or maintaining financial records.
- Developed processes to improve the accuracy and efficiency of the bookkeeping function.
- Entering cash receipts, making deposits.
- Entering transactions into the accounting system.
Risk Operations Analyst
JP Morgan Chase
Houston, TX
07.2011 - 10.2013
- Reviewed deposits that were not in the normal range amount for the customer.
- Reviewed large deposits in new accounts and verified validity of the check to prevent loss to the bank.
- Reviewed Business documents to verify validity of the company depositing the check to ensure the check had not been intercepted and to prevent loss to the bank.
- Used 7+ systems at one time to be able to cover all bases in preventing loss to the bank.
- Used high profile systems with access to secure data in able to verify customers when speaking to them.
- Monitored and analyzed risk operations data to identify trends and potential risks.
- Developed and implemented strategies to mitigate identified risks.
- Investigated potential fraud cases, collected evidence, and reported findings to management.
- Monitored account activities for irregularities and unauthorized access.
- Assisted with training staff on best practices for spotting fraudulent behavior and responding appropriately.
- Provided guidance and support to team members in resolving complex operational issues.
- Reviewed and monitored daily account activity to ensure compliance with regulations and procedures.
- Conducted research on discrepancies related to customer deposits.
- Reviewed customer accounts for suspicious activity and identified fraudulent transactions.
- Verified accuracy of deposit information by comparing data entered with source documents.
- Identified trends in customer deposits to identify possible fraud or suspicious activity.
Bank Teller
First National Bank of Anderson
Navasota , TX
01.2010 - 07.2011
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided assistance to other tellers during peak business hours as needed.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Welcomed customers and offered pleasant service during entire transaction.
- Reconciled cash and checks against computer records at end of shift.
Retail Worker
Rue 21
Bryan , TX
01.2009 - 12.2009
- Greeted customers, identified their needs and provided assistance with product selection.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Operated cash register to process payments from customers accurately and efficiently.
- Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Utilized promotional materials such as signs and banners to draw attention to special offers or new products.
- Inspected merchandise for defects prior to display on sales floor or shipment to customers.
- Organized backroom storage areas for efficient retrieval of stock items during peak business times.
- Conducted regular price checks on merchandise throughout the day to ensure accuracy of pricing information displayed on tags.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
Cashier
Brookshire Grocery
Navasota, TX
01.2008 - 01.2009
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
Education
High School Diploma -
Anderson-Shiro Jr/Sr High School
Anderson, TX06-2010
Some College (No Degree) - General Studies
Blinn College
Bryan TXSome College (No Degree) - Social Sciences / Business
University of Houston
Houston, TXSkills
- Billing
- Bookkeeping
- Data entry
- Budgeting expertise
- Organizational skills
- Customer relations
- Financial tracking
- Office administration
- Banking operations
- Travel coordination
- Business administration
- Workforce management
- Policy implementation
- Payroll processing
- Staff management
- Financial accounting
- Account reconciliation
- Compliance monitoring
- Human resources
- Office management
- Expense reporting
- Financial reporting
Certification
- Mastering Quickbooks Certification
Affiliations
- Devout Christian
- Wife
- Mom of two
- Home Baker
- Sports Mom
Timeline
Office Manager
Busse Wrecker Service
01.2024 - Current
Office Manager
Jarvis Tire And Wheel
03.2018 - 12.2023
Book Keeping
S&S Cleaning
10.2013 - 07.2015
Risk Operations Analyst
JP Morgan Chase
07.2011 - 10.2013
Bank Teller
First National Bank of Anderson
01.2010 - 07.2011
Retail Worker
Rue 21
01.2009 - 12.2009
Cashier
Brookshire Grocery
01.2008 - 01.2009
- Mastering Quickbooks Certification
High School Diploma -
Anderson-Shiro Jr/Sr High School
Some College (No Degree) - General Studies
Blinn College
Some College (No Degree) - Social Sciences / Business
University of Houston
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