Brianna Smallwood
Caddo Mills,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
District Manager, Receptionist
Tru Tan Tanning Salon
01.2023 - Current
- Ensured paperwork, supplies, and products were stationed at every salon location in the district.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Facilitated business by implementing practical networking techniques.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Managed scheduling with employees, master inventory, and membership verification of customers.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with customers.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and executed comprehensive training programs for receptionists, resulting in improved employee performance and customer satisfaction.
Retail Associate, Cashier
Hobby Lobby
04.2021 - 06.2021
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Developed strong rapport with customers and created positive impression of business.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Maintained clean sales floor and straightened and faced merchandise.
Education
Bachelor of Arts - Business Marketing
University of Texas At Tyler
Tyler, TX05.2025
Skills
- Leadership skills
- Recruiting and Hiring
- Strategic Planning
- Customer Service
- Sales management
- Customer Relations
- Decision-Making
Competencies
Sales Strategies
Interpersonal Communication
Creativity & Problem Solving
Computer Literacy
Organization
Management Skills
Time Management
Timeline
District Manager, Receptionist
Tru Tan Tanning Salon
01.2023 - Current
Retail Associate, Cashier
Hobby Lobby
04.2021 - 06.2021
Bachelor of Arts - Business Marketing
University of Texas At Tyler
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