Brianna Smith
Minneapolis,MN
Summary
Results-driven healthcare professional with a proven track record at Baxter Health Care, specializing in eligibility analysis and comprehensive intake evaluation. Known for enhancing operational efficiency and client satisfaction through strong intercultural communication and critical thinking skills. Committed to optimizing processes while maintaining high standards of compassionate patient care and privacy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Intake Specialist
Baxter Health Care
Shoreview, MN
05.2023 - Current
- Verified insurance eligibility, benefits, and patient liabilities for durable medical equipment.
- Optimized intake processes to boost operational efficiency and increase client satisfaction.
- Handled sensitive client information while adhering to HIPAA and regulatory standards.
- Assessed patient needs through review of medical records and interviews with patients and their families.
- Analyzed documentation to validate claims and processed information per directives.
- Initiated outbound calls to providers for authorization details.
Personal Care Assistant
Accracare
Hopkins, MN
04.2017 - 12.2024
- Enhanced emotional stability among patients through attentive listening.
- Managed medication distribution following physician guidance.
- Engaged caregivers in discussions to advance quality of care initiatives.
- Built strong and trusting rapport with clients and loved ones.
Lead Server
Craft & Crew Hospitality
Minnetonka, MN
06.2021 - 05.2023
- Supervised team of 6 servers, assigning tasks efficiently.
- Applied effective upselling strategies to increase sales of premium products.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Handled service-related issues tactfully to uphold operational compliance.
- Executed guest transactions swiftly utilizing POS software.
Intern
Allergy & Asthma Specialists, Ltd.
Minneapolis, MN
05.2022 - 09.2022
- Gained exposure to diagnostic procedures to enhance clinical understanding.
- Researched and compiled information and data on disorder from peer-reviewed journals.
- Documented patient concerns in compliance with HIPAA regulations.
Education
Bachelor of Arts - Biological Sciences
St. Catherine University
Saint Paul, MNSkills
- Analytical Research
- Data Tracking
- Comprehensive Intake Evaluation
- Intercultural Communication
- Critical thinking
- Eligibility Analysis
Certification
- CPR & AED Certified
Accomplishments
- Best Buddies Champion for Inclusion: raising over $15,000 for Best Buddies 501(c) to continue funding special education for children and young adults.
- Miss Minnesota International 2018: represented Minnesota on an international stage as leader & speaker for people with intellectual & physical disabilities through personal platform "A Beautiful Difference".
References
References available upon request.
Timeline
Intake Specialist
Baxter Health Care
05.2023 - Current
Intern
Allergy & Asthma Specialists, Ltd.
05.2022 - 09.2022
Lead Server
Craft & Crew Hospitality
06.2021 - 05.2023
Personal Care Assistant
Accracare
04.2017 - 12.2024
Bachelor of Arts - Biological Sciences
St. Catherine University
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