Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Spaulding

Oaklyn

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Help Desk Technician

Valor Network
03.2024 - Current
  • Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
  • Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
  • Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.

Office Manager/Payroll Specialist

Spaulding Hauling & Moving
09.2021 - 02.2024
  • Manage quality assurance programs, monitor existing processes, and analyze their effectiveness; and create strategies to improve productivity and efficiency
  • Handles payroll systems efficiently and effectively.
  • Supervise, and train new and existing employees.
  • Resolve payroll discrepancies quickly and successfully.
  • Accomplish multiple tasks within established timeframes.

CEO

Spaulding Coffee
07.2019 - 08.2021
  • Handled daily operational duties, contacted customers, received, and fulfilled orders.
  • Conducted payroll duties.
  • Prepared, and collected payment for the invoices provided to customers.
  • Provided exceptional customer service.
  • Ordered, prepared, and delivered items in a timely manner to customers.
  • Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.

Network Administrator, Cyber Ops

Air National Guard, United States Air Force
11.2016 - 08.2020
  • Provided network application resources by designing, configuring, installing, and managing data services, operating system, and server applications.
  • Performed system wide backups and data recovery.
  • Issued standardized user privileges and system settings.
  • Performed proactive security functions to deter, detect, and recover from network security intrusions.
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.


Cook/ Food Prep

Animo
09.2015 - 11.2016
  • Prepared foods; washed and chopped vegetables, made sauces and dressings.
  • Cooked, prepared, and cut simple meats; prepared simple salads and light entrees.
  • Maintained a clean, orderly kitchen; washed dishes, sanitized surfaces, and removed trash.
  • Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.

Cashier/Baker

Acme Markets, Inc
12.2012 - 09.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Produced consistently high-quality baked goods for customers.


Education

Associate - Applied Science

Associate of Applied Science - Applied Computer Studies

Thomas Edison State University
Trenton, NJ
12.2019

Skills

  • Payroll Processing
  • Meeting Deadlines
  • Research Support
  • Data Backups
  • Computer Systems Installation
  • Critical Thinking and Analysis
  • Network Intelligence
  • Overseeing Logistics
  • Customer Service Management
  • Help Desk Support

Timeline

Help Desk Technician

Valor Network
03.2024 - Current

Office Manager/Payroll Specialist

Spaulding Hauling & Moving
09.2021 - 02.2024

CEO

Spaulding Coffee
07.2019 - 08.2021

Network Administrator, Cyber Ops

Air National Guard, United States Air Force
11.2016 - 08.2020

Cook/ Food Prep

Animo
09.2015 - 11.2016

Cashier/Baker

Acme Markets, Inc
12.2012 - 09.2015

Associate - Applied Science

Associate of Applied Science - Applied Computer Studies

Thomas Edison State University

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Brianna Spaulding