Brianna Spaulding
Oaklyn
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Help Desk Technician
Valor Network
Glassboro, NJ
03.2024 - Current
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
Office Manager/Payroll Specialist
Spaulding Hauling & Moving
Pennsauken, NJ
09.2021 - 02.2024
- Manage quality assurance programs, monitor existing processes, and analyze their effectiveness; and create strategies to improve productivity and efficiency
- Handles payroll systems efficiently and effectively.
- Supervise, and train new and existing employees.
- Resolve payroll discrepancies quickly and successfully.
- Accomplish multiple tasks within established timeframes.
CEO
Spaulding Coffee
Camden, NJ
07.2019 - 08.2021
- Handled daily operational duties, contacted customers, received, and fulfilled orders.
- Conducted payroll duties.
- Prepared, and collected payment for the invoices provided to customers.
- Provided exceptional customer service.
- Ordered, prepared, and delivered items in a timely manner to customers.
- Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
Network Administrator, Cyber Ops
Air National Guard, United States Air Force
Egg Harbor, NJ
11.2016 - 08.2020
- Provided network application resources by designing, configuring, installing, and managing data services, operating system, and server applications.
- Performed system wide backups and data recovery.
- Issued standardized user privileges and system settings.
- Performed proactive security functions to deter, detect, and recover from network security intrusions.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
Cook/ Food Prep
Animo
Haddonfield, NJ
09.2015 - 11.2016
- Prepared foods; washed and chopped vegetables, made sauces and dressings.
- Cooked, prepared, and cut simple meats; prepared simple salads and light entrees.
- Maintained a clean, orderly kitchen; washed dishes, sanitized surfaces, and removed trash.
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
Cashier/Baker
Acme Markets, Inc
Haddonfield, NJ
12.2012 - 09.2015
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Produced consistently high-quality baked goods for customers.
Education
Associate - Applied Science
Associate of Applied Science - Applied Computer Studies
Thomas Edison State University
Trenton, NJ12.2019
Skills
- Payroll Processing
- Meeting Deadlines
- Research Support
- Data Backups
- Computer Systems Installation
- Critical Thinking and Analysis
- Network Intelligence
- Overseeing Logistics
- Customer Service Management
- Help Desk Support
Timeline
Help Desk Technician
Valor Network
03.2024 - Current
Office Manager/Payroll Specialist
Spaulding Hauling & Moving
09.2021 - 02.2024
CEO
Spaulding Coffee
07.2019 - 08.2021
Network Administrator, Cyber Ops
Air National Guard, United States Air Force
11.2016 - 08.2020
Cook/ Food Prep
Animo
09.2015 - 11.2016
Cashier/Baker
Acme Markets, Inc
12.2012 - 09.2015
Associate - Applied Science
Associate of Applied Science - Applied Computer Studies
Thomas Edison State University