Brianna Spaulding
Oaklyn
Summary
Organized and dependable professional with over 7 years of experience in customer service technical support and operations. Skilled in resolving complex technical issues, managing team operations, and streamlining workflows to improve efficiency. Adept at meeting deadlines, ensuring customer satisfaction, and delivering measurable results in dynamic environments.
Overview
12
12
years of professional experience
Work History
IT Support Engineer
Valor Network
03.2024 - Current
- Delivered remote support across multiple locations, showcasing adaptability and technical expertise.
- Used ticketing systems to manage and process support actions and requests.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
Office Manager/Payroll Specialist
Spaulding Hauling & Moving
09.2021 - 02.2024
- Managed payroll for 20+ employees, maintaining accuracy and timely processing.
- Supervised and trained new hires.
- Developed strategies that increased productivity through process optimization.
CEO
Spaulding Coffee
07.2019 - 08.2021
- Grew customer base by through tailored marketing and operational enhancements.
- Conducted payroll and financial operations, ensuring consistent cash flow management.
- Introduced new product lines, improving revenue increase within the first year.
Network Administrator, Cyber Ops
Air National Guard, United States Air Force
11.2016 - 08.2020
- Designed and managed network infrastructure.
- Conducted base-wide system backups and implemented robust security protocols.
- Installed and supported LAN/WAN systems for over 200 users, ensuring seamless connectivity.
Cook/ Food Prep
Animo
09.2015 - 11.2016
- Maintained high sanitation standards, ensuring compliance with health regulations.
- Streamlined kitchen workflows.
Cashier/Baker
Acme Markets, Inc
12.2012 - 09.2015
- Delivered exceptional customer service, increasing repeat business.
- Produced high-quality baked goods, resulting in customer satisfaction.
Education
Associate of Applied Science - Applied Computer Studies
Thomas Edison State University
Trenton, NJ12.2019
Skills
- Management: Team Leadership, Operations Oversight, Quality Assurance, Logistics Management
- Soft Skills: Critical Thinking, Customer Service, Problem Solving, Communication
- Technical: Network Administration, Cybersecurity, Help Desk Support, Payroll Systems, Computer Systems Installation, Data Backup & Recovery, Ticketing Systems, Active Directory
Timeline
IT Support Engineer
Valor Network
03.2024 - Current
Office Manager/Payroll Specialist
Spaulding Hauling & Moving
09.2021 - 02.2024
CEO
Spaulding Coffee
07.2019 - 08.2021
Network Administrator, Cyber Ops
Air National Guard, United States Air Force
11.2016 - 08.2020
Cook/ Food Prep
Animo
09.2015 - 11.2016
Cashier/Baker
Acme Markets, Inc
12.2012 - 09.2015
Associate of Applied Science - Applied Computer Studies
Thomas Edison State University
Similar Profiles
Brianna SpauldingBrianna Spaulding
Help Desk Technician at Valor NetworkHelp Desk Technician at Valor Network
Kristine MazziottiKristine Mazziotti
Music Teacher K-5th at Valor South Austin, Valor EducationMusic Teacher K-5th at Valor South Austin, Valor Education
Christian YngsdalChristian Yngsdal
Quality Engineer II at Valor Tactical InnovationsQuality Engineer II at Valor Tactical Innovations
Kristyna McGeeKristyna McGee
Registered Behavior Technician at Amazing TransformationsRegistered Behavior Technician at Amazing Transformations
HARRUM JULS BATALONIHARRUM JULS BATALONI
School Nurse at Collingswood School DistrictSchool Nurse at Collingswood School District