Giovannii Rivera
Fontana,USA
Summary
Inventory lead with extensive experience in retail inventory management. Improved accuracy through targeted audits and streamlined control systems. Dedicated to delivering exceptional customer service and promoting team collaboration to enhance operational efficiency.
Overview
1
1
Certification
9
9
years of professional experience
Work History
IT Support Engineer
MugenWorks
Fontana, California
01.2026 - Current
- Provided technical support for hardware and software issues across multiple platforms.
- Resolved network connectivity problems for end users.
- Tracked IT inventory and arranged prompt equipment repairs.
- Assisted team members with system updates and patches on schedule.
- Supported regular system updates and patches with team members.
- Created user documentation and training materials for new software applications.
- Handled helpdesk tickets and prioritized tasks by urgency and impact.
- Performed routine system checks to support performance and reliability.
Inventory Lead
Cookies Retail TRP. CO
San Bernardino, CA
10.2023 - Current
- Managed and maintained accurate inventory records for high-volume retail store.
- Conducted audits to identify discrepancies and implemented corrective measures to enhance inventory accuracy.
- Conducted regular stock audits to maintain accuracy and prevent discrepancies.
- Implemented efficient systems for receiving, organizing, and shelving new merchandise.
- Collaborated with purchasing department to maintain optimal stock levels aligned with sales trends.
- Developed inventory control procedures that minimized loss and improved overall efficiency.
- Utilized inventory management software to track product movement and generate reports.
- Operated inventory management systems to track stock movements and updates.
- Trained new employees on proper inventory handling procedures and company policies.
- Communicated with suppliers regarding incoming shipments and delivery schedules.
- Performed physical inventory counts to ensure accuracy of inventory records.
- Managed daily operations to ensure efficient workflow and process adherence.
- Coordinated team schedules to optimize resource allocation and productivity.
- Implemented standard operating procedures to enhance operational efficiency.
- Trained staff on best practices for safety and compliance protocols.
- Oversaw inventory management to maintain supply chain integrity and availability.
- Developed training programs to improve employee performance and engagement.
- Facilitated communication between departments to streamline operations and resolve issues.
- Analyzed operational data to identify areas for process improvement initiatives.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
Dental Technician Delivery Driver
Luis Dental Technician
Fontana, CA
01.2020 - Current
- Fabricated dental prosthetics using advanced materials and tools.
- Performed quality checks on dental appliances to ensure consistency and meet stringent standards.
- Partnered with dentists to confirm product specifications and enhance client satisfaction.
- Delivered dental equipment and models efficiently to multiple locations across California.
- Troubleshot dental device issues during production to improve workflow.
- Maintained equipment and ensured a clean working environment.
- Educated patients on proper care and usage of dental products.
Cannabis Delivery Driver
CANEX
Fontana, CA
12.2021 - 10.2023
- Delivered cannabis to customers throughout Inland Empire, ensuring timely and accurate service.
- Communicated effectively with customers regarding product details and delivery times.
- Provided excellent customer service to enhance client satisfaction.
- Cultivated customer relationships to boost satisfaction and foster loyalty.
- Ensured compliance with state regulations and company policies.
- Operated company vehicles safely and efficiently during deliveries.
- Coordinated with team members to improve delivery processes and enhance workflow efficiency.
- Implemented inventory management practices to ensure accurate stock levels and support seamless operations.
- Supported inventory management processes to maintain stock accuracy. and stock replenishment.
- Followed company procedures regarding returns, exchanges, refunds, damaged items.
- Maintained accurate records of delivered orders and collected payments.
- Represented company at events, promoting brand presence and awareness.
Security Officer
GMI Integrated Facility Solutions
Rancho Cucamonga, CA
08.2018 - 06.2020
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and report suspicious activities or hazards.
- Responded promptly to emergency situations, ensuring proper protocol adherence.
- enforced company policies and procedures, contributing to a secure environment.
- Utilized surveillance equipment effectively to monitor facility access points.
- Collaborated with local law enforcement during incidents and investigations.
- Assisted in training new security staff on procedures and best practices.
- documented daily activities and incidents in detailed reports for management, facilitating informed decision-making.
- ensured safety of public and client assets by monitoring Falken tires and diverse vehicles.
Courtesy Clerk
Vons
Fontana, CA
08.2017 - 08.2018
- Assisted customers with inquiries and product location throughout the store.
- Provided excellent customer service by being friendly and courteous at all times.
- Directed customers to specific product locations to enhance their shopping experience. to product locations throughout store to help find requested items.
- Greeted customers and provided assistance in locating items.
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Processed customer transactions accurately at the register using point-of-sale systems.
- Handled returns and exchanges, resolving customer issues and contributing to overall satisfaction. and exchanges, providing excellent service in resolving customer issues.
- Maintained cleanliness in checkout areas to enhance customer experience and safety.
- Assisted with price checks, go-backs, and replenishing supplies.
- Stocked shelves with merchandise in designated areas, improving product visibility for easier customer access. with merchandise, ensuring proper placement and visibility for customers.
- Coordinated with team members to monitor inventory levels.
- Educated customers on promotions, services, and store policies to improve satisfaction.
- Worked as part of a team to meet daily goals for stocking shelves, cleaning.
- Followed best practices for bagging items in reusable, plastic and paper bags.
- Addressed customer needs and preferences alongside aiding team members.
Education
Computer Engineering - Certificated computer AA+
Baldy View Rop
Ontario, CA06-2017
General Studies - High school diploma
Etiwanda High School
Rancho Cucamonga, CA05-2017
Skills
- Inventory management
- Inventory control
- Stock audits
- Inventory cycle counting
- Inventory tracking proficiency
- Inventory software
- Shipping and receiving
- Delivery logistics
- Stocking
- Merchandise processing
- Ordering expertise
- Utilization reporting
- Compliance assurance
- Problem solving
- Quality assurance
- Attention to detail
- Process improvement
- Team collaboration
- Employee training
- Effective communication
- Customer service
- Customer support
- Delivery logging
- Barcode scanning
- Windows computer skills
- Supply chain collaboration
- Error adjustments
- Inventory reporting
- Error adjustments
- Supply chain optimization
- Operational auditing
- Staff training
- Customer relationship management
- Compliance adherence
- Data analysis
- Time management
- Conflict resolution
- Leadership skills
- High-pressure environments
- Business and operations management
Certification
A+ Certified, 06/01/17, Present, Certification for A+ computer and Certification of career technical training
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
IT Support Engineer
MugenWorks
01.2026 - Current
Inventory Lead
Cookies Retail TRP. CO
10.2023 - Current
Cannabis Delivery Driver
CANEX
12.2021 - 10.2023
Dental Technician Delivery Driver
Luis Dental Technician
01.2020 - Current
Security Officer
GMI Integrated Facility Solutions
08.2018 - 06.2020
Courtesy Clerk
Vons
08.2017 - 08.2018
Computer Engineering - Certificated computer AA+
Baldy View Rop
General Studies - High school diploma
Etiwanda High School