Brianna Stapleton
Meridian,ID
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Patient Service Center Representative
Saltzer Health
06.2021 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
- Collaborated with cross-functional teams to develop new strategies for increased revenue generation.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Education
Bachelor of Science - Healthcare Administration
American Public University System
Charles Town, WVSkills
- Technical Troubleshooting
- Needs Analysis
- Telephone Reception
- Records Management
- Customer Support
- Systems and Software Expertise
- Lead Prospecting
- Multitasking capabilities
- Conflict resolution
- Team collaboration
- Analytical Thinking
Timeline
Patient Service Center Representative
Saltzer Health
06.2021 - Current
Bachelor of Science - Healthcare Administration
American Public University System
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