Microsoft Office Suite: Proficiency in Word, Excel, PowerPoint, and Outlook
Erica Tully
Pottstown,PA
Summary
Experienced and dedicated patient representative recognized for exceeding superior customer service. Committed to uphold customer satisfaction by putting patients first while collaboratively and respectfully working with coworkers promoting positivity and teamwork. Proven skills in strong organizations skills, critical thinking, multi-tasking and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Patient Service Center Representative
Conifer Health Solutions LLC
Frisco, Texas
2023.12 - 2024.09
- Answered incoming calls and made outgoing calls to schedule appointments.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Proven ability to learn quickly and adapt to new situations.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Patient Services Representative
Einstein Medical Center Montgomery
Collegeville, PA
02.2018 - 08.2023
- Provided superior customer service in fast paced medical practice
- Managed patient registration process, confirming demographic and insurance eligibility
- Trained new staff on phone etiquette, office policies and procedures
- Effectively completed patient referrals and prior authorizations
- Took copayments and compiled daily financial records
- Performed medical records management, including filing, organizing and scanning documents
Medical Office Assistant
Dr. Jeffrey S. Freeman
Pottstown, PA
11.2017 - 02.2018
- Collaborated with medical and administrative personnel to maintain patient focused and compassionate environment
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Provided prompt, polite and professional customer service
- Ensured patient understanding of care plan instructions
- Sanitized, restocked, and organized exam rooms
Skills
Strong Typing Skills
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Timeline
Patient Service Center Representative
Conifer Health Solutions LLC
2023.12 - 2024.09
Patient Services Representative
Einstein Medical Center Montgomery
02.2018 - 08.2023
Medical Office Assistant
Dr. Jeffrey S. Freeman
11.2017 - 02.2018
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