Joann Lu
Ann Arbor,Michigan
Summary
A seasoned sales representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success. Possesses dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Patient Service Center Representative
Trinity Health - IHA
05.2022 - Current
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
- Communicated and managed over 50+ client calls per day.
- Researched relevant resources to assist members, identified member representation needs, and troubleshot next steps to provide optimal support for member.
- Addressed customer concerns and resolved customer inquiries, complaints and issues providing insightful solutions.
- Handled escalated callers to reach positive outcomes.
- Routed inquiries or escalated calls outside area of expertise to appropriate department or employee
- Answer calls and help schedule, reschedule, or cancel appointments.
- Communicate between primary care offices of nine separate locations.
Sales Associate
Plato's Closet
01.2020 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Achieved perfect attendance and on-time record.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained records related to sales, returns and inventory availability.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Developed, marketed and sold full range of products and support services.
- Must have good interpersonal skills along with good customer service skills
- Be able to carry inventory that may weigh up to 25+ pounds
Education
Bachelor of Science - Biology, Health and Society
University of Michigan - Ann Arbor
Ann Arbor, MI05.2024
Bachelor of Science - Spanish
University of Michigan - Ann Arbor
Ann Arbor, MI05.2024
Bachelor of Science - Biochemistry And Cellular Molecular Biology
Michigan State University
East Lansing, MI04.2021
High School Diploma -
Pioneer High School
Ann Arbor, MI06.2020
Skills
- Sales Expertise
- Cross-Functional Team Development
- Network Development
- Microsoft (PowerPoint, Word, Teams, Excel)
- Tutoring
- Social media management
- Teaching
- Product Promotion
- Staff Training
- Client Service
- Spanish
- Mandarin
Additional Information
- Authorized to work in the US for any employer
Timeline
Patient Service Center Representative
Trinity Health - IHA
05.2022 - Current
Sales Associate
Plato's Closet
01.2020 - 08.2020
Bachelor of Science - Biology, Health and Society
University of Michigan - Ann Arbor
Bachelor of Science - Spanish
University of Michigan - Ann Arbor
Bachelor of Science - Biochemistry And Cellular Molecular Biology
Michigan State University
High School Diploma -
Pioneer High School
Similar Profiles
Wasat UllahWasat Ullah
Senior Integration Developer at Trinity Health IHA Health CareSenior Integration Developer at Trinity Health IHA Health Care
Pamela RussellPamela Russell
Clinical Coordinator at Trinity Health IHA Medical GroupClinical Coordinator at Trinity Health IHA Medical Group
Monika SimkoMonika Simko
Certified Coding Supervisor II at Trinity Health - IHA Medical GroupCertified Coding Supervisor II at Trinity Health - IHA Medical Group
Ralph HannaRalph Hanna
Cyber Security Analyst - Intern at Trinity Health IHA Medical GroupCyber Security Analyst - Intern at Trinity Health IHA Medical Group
Mahmoud AlthabtehMahmoud Althabteh
Sales Representative at Total WirelessSales Representative at Total Wireless