Brianna Sweet
Spokane,WA
Summary
Dynamic General Manager with a proven track record at Apex Cannabis, excelling in operations management and team development. Expert in fostering client relationships and implementing training programs that enhance employee performance. Skilled in budget management and process improvements, driving efficiency and customer loyalty in fast-paced environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Apex Cannabis
06.2019 - Current
- Implemented visual merchandising strategies to enhance product displays and drive sales.
- Trained and mentored staff on customer service best practices and sales techniques.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exhibited excellent people skills during interaction with employees and customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Directed daily operations to ensure high standards of customer service and store performance.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Submitted orders for new inventory. Developing relationships with vendors and sales representatives.
- Conducted regular audits of inventory processes, ensuring compliance with industry standards and regulations.
- Receiving deliveries, data inputting, quality check, labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material. And all products are compliant with industry regulations.
Retail Assistant Manager
Walking Company
07.2017 - 06.2019
- Resolved customer issues promptly, enhancing satisfaction and loyalty through exceptional service standards.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Unloaded, sorted and stored incoming merchandise.
- Gathered and processed merchandise returns.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Processed customer transactions accurately using point-of-sale systems.
General Manager
Einstein Brother’s Bagels
06.2016 - 02.2017
- Directed daily operations to optimize workflow and enhance productivity.
- Implemented strategic initiatives that improved operational efficiency and reduced costs.
- Led cross-functional teams in the execution of key projects to drive business growth.
- Developed and maintained relationships with vendors to ensure quality supply chain management.
Assistant Manager
Einstein Brothers Bagels
07.2014 - 06.2016
- Promoted a positive work environment by fostering teamwork among staff members and providing constructive feedback on performance improvements.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Receiving Manager
Ross Dress for Less
01.2010 - 08.2015
- Implemented process improvements to enhance workflow efficiency in receiving department.
- Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
- Unloaded, sorted and stored incoming merchandise.
Education
High School Diploma -
Custer County District High School
Miles City, MTSkills
- Team player
- Operations management
- Problem resolution
- Leadership and team building
- Efficient multi-tasker
- Customer relations
- Relationship building
- Staff training/development
- Staff training
- Inventory control
- Customer relationship management
- Employee scheduling
- Verbal and written communication
- Administrative skills
- Motivation
- Customer retention
- Process improvements
- Labor cost controls
- Employee development
- Staffing
- Performance evaluations
- Purchasing
- Recruitment
- Interpersonal skills
- Troubleshooting expertise
- Business development
Certification
CPR certified
Timeline
Retail Store Manager
Apex Cannabis
06.2019 - Current
Retail Assistant Manager
Walking Company
07.2017 - 06.2019
General Manager
Einstein Brother’s Bagels
06.2016 - 02.2017
Assistant Manager
Einstein Brothers Bagels
07.2014 - 06.2016
Receiving Manager
Ross Dress for Less
01.2010 - 08.2015
High School Diploma -
Custer County District High School