Summary
Overview
Work History
Education
Skills
Intercollegiate Atheltics
Certification
Accomplishments
Timeline
Generic

Sophia Eckler

Carlisle,MA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive overall team success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Retail Store Manager

Juju Sports
Concord, MA
05.2023 - Current
  • Developed and maintained store policies and procedures
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service
  • Implemented strategies to increase customer satisfaction levels and build brand loyalty
  • Coordinated stock replenishment processes as needed based on sales trends
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers
  • Handled cash register transactions accurately while providing excellent customer service
  • Organized merchandise displays according to seasonal promotions or special events
  • Built and maintained strong working relationships with team members
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.

Swimming Coach

The Thoreau Club
Concord, MA
05.2021 - Current
  • Supported students during competitive meets, attending to cheer on athletes and observe performance for later feedback on improvement strategies
  • Attended coach meetings to contribute insight into teaching methods, report on progress of individual students and receive personal feedback from supervisors
  • Worked with children as young as 6 months old to develop early understanding of aquatic safety and teach lifesaving techniques to prevent accidents
  • Instructed participants on proper technique, providing real-time feedback and verbal and tactile cues to correct errors and cultivate good habits
  • Demonstrated proper techniques when explaining new skills and swim strokes, scaling detail and adjusting methodology for different age groups and proficiency of classes
  • Encouraged students to build confidence in and out of water by making swimming fun.

Head Lifeguard

The Thoreau Club
Concord, MA
05.2020 - 08.2022
  • Participated in monthly training courses to stay up-to-date in water rescue techniques
  • Monitored behaviors for safety violations and took steps to prevent further violations
  • Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress
  • Patrolled to identify anyone needing assistance and offered immediate care
  • Collaborated closely with team to identify issues and quickest methods for remediation
  • Used training and medical supplies to examine injured people and administer first aid
  • Explained safety rules and procedures regarding activities to patrons and guests to inform and educate
  • Informed patrons of unsafe or hazardous conditions and requested alternative activities
  • Supervised a team of lifeguards, providing guidance and instruction to ensure compliance with safety regulations
  • Conducted daily chemical tests on water quality and temperature to ensure safe swimming conditions.

Restaurant Hostess

Trails End Cafe
Concord, MA
08.2018 - 04.2020
  • Welcomed guests in a warm and friendly manner
  • Seated guests and managed a seating chart
  • Monitored restaurant activity to determine seating and dining flow
  • Respond to guest inquiries and requests in a timely, friendly, and effective manner
  • Performed opening and closing duties, when needed
  • Assisted others with side work including, but not limited to cleaning, stocking, folding silverware, etc
  • Helped fellow team members and other departments wherever necessary to maintain positive working relationships
  • Provided menus and answered questions about menu items and specials
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.

Education

Bachelor of Science Health Policy And Management -

Providence College
05.2025

High School Diploma -

Concord - Carlisle Regional High School
06.2021

Skills

  • Team Player
  • Staff Management
  • Performance Management
  • Team Leadership
  • Schedule Preparation
  • Time Management
  • Complex Problem-Solving
  • Strategic Thinking
  • Strong Work Ethic
  • Disciplined
  • Community Involvement

Intercollegiate Atheltics

Providence College Division I Women's Swimming and Diving 2021 - 2024

  • Devoted 20+ hours per week to athletics while balancing full course load
  • Gained valuable team building and leadership experience
  • Developed skills in time management and communication

Certification

Red Cross CPR and First Aid Certification

Accomplishments

National Charity League - Middlesex Chapter 2016 - 2020

Mother Daughter Philanthropy Organization

  • Participated in philanthropic events across Middlesex County
  • Volunteered and completed community service hours
  • Experienced helping in the community and providing services to others in need

Timeline

Retail Store Manager

Juju Sports
05.2023 - Current

Swimming Coach

The Thoreau Club
05.2021 - Current

Head Lifeguard

The Thoreau Club
05.2020 - 08.2022

Restaurant Hostess

Trails End Cafe
08.2018 - 04.2020

Bachelor of Science Health Policy And Management -

Providence College

High School Diploma -

Concord - Carlisle Regional High School

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Sophia Eckler