Brianna Taylor
Charlotte,NC
Summary
Diligent Customer Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
16
16
years of professional experience
Work History
Donor Specialist Technician
Oneblood
Charlotte, NC
09.2024 - 01.2025
- Meticulously managed donor data, ensuring accuracy and compliance with regulatory standards, contributing to reliable reporting.
- Implemented a new tracking system to monitor donation cycles, leading to noticeable improvements in inventory management.
- Collaborated with cross-functional teams to ensure donor data accuracy, strengthening inter-departmental trust and cooperation.
- Orchestrated data audits to identify discrepancies, resulting in substantial improvements in data integrity and compliance adherence.
Secretary
Taylor and Son Logistics LLC
Springfield, MO
08.2018 - 02.2023
- Managed scheduling and correspondence, improving office efficiency and communication.
- Coordinated logistics and meetings, resulting in streamlined operations and time savings.
- Maintained records and databases with precision, enhancing data accuracy and accessibility.
- Analyzed incoming correspondence to prioritize urgent matters, contributing to timely and informed decision-making.
Volunteer Coordinator
Non Profit Organization Fire
Columbia, SC
01.2021 - 05.2021
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
Facilitator
TaylorandSonlogisticsLLC
Columbia, SC
12.2020 - 02.2021
- I help a start up company called Taylor and Son logistics LLC get funds to help them business grow.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Resident Assistant
Florence County Disability Board
Florence, SC
06.2009 - 07.2011
- Assisted residents in daily activities, enhancing their independence and quality of life.
- Developed personalized care plans, improving resident satisfaction and well-being.
- Collaborated with team members to ensure a safe and supportive living environment.
- Resolved conflicts and addressed concerns, fostering a harmonious community.
- Monitored health and safety protocols, contributing to a secure residential setting.
Certified Nursing Assistant
Southland Healthcare
Florence, SC
02.2009 - 06.2011
- Assisted patients with daily activities, fostering a compassionate environment and enhancing patient well-being.
- Monitored vital signs to ensure timely intervention, leading to improved patient outcomes and care quality.
- Documented patient information accurately, maintaining up-to-date records and supporting effective treatment plans.
- Worked alongside medical staff to coordinate patient care, ensuring seamless communication and efficient service delivery.
Education
Real Estate License -
Real School of Success
Columbia, SC06.2020
GED - undefined
Bamberg Jobcorps
Bamberg, SC11.2007
Skills
- Time Management
- Adaptability
- Active Listening
- Conflict Resolution
- Team Collaboration
- Problem Solving
- Regulatory Compliance
- Inventory Management
Timeline
Donor Specialist Technician
Oneblood
09.2024 - 01.2025
Volunteer Coordinator
Non Profit Organization Fire
01.2021 - 05.2021
Facilitator
TaylorandSonlogisticsLLC
12.2020 - 02.2021
Secretary
Taylor and Son Logistics LLC
08.2018 - 02.2023
Resident Assistant
Florence County Disability Board
06.2009 - 07.2011
Certified Nursing Assistant
Southland Healthcare
02.2009 - 06.2011
GED - undefined
Bamberg Jobcorps
Real Estate License -
Real School of Success