Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Additional Information
Timeline
Generic

Brianna Tello

Marina,CA

Summary

Dedicated Customer Service Associate providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Associate

El Estero Carwash
Monterey , CA
08.2021 - Current
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered product questions with up-to-date knowledge of sales and promotions.

Hostess

Carmel Grill House
Carmel By The Sea , CA
06.2021 - 08.2021
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Crew Team Member

Taco Bell & Pizza Hut Express
Marina , CA
Sep2019 - 05.2021
  • Greeted customers and cultivated positive experiences in line with company standards.
  • Washed dishes, cleaned countertops and sanitized high-use areas.
  • Fielded hundreds of customer requests on daily basis varying in complexity and volume with urgency and professionalism.
  • Resolved conflict according to company protocols.
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.

Education

High School Diploma -

Seaside High School
Seaside, CA
06.2021

Some College (No Degree) - Psychology

Monterey Peninsula College
Monterey, CA

Skills

  • Problem Resolution
  • Quality Assurance
  • Verbal Communication
  • Bilingual Spanish and English
  • High-energy attitude
  • Quality control
  • Direct sales
  • Senior leadership support
  • Organized
  • Up-Seller
  • Reassuring customers
  • Reliable and punctual
  • Great time management
  • Attentive Listener

Affiliations

  • Volunteer at WeatherTech Raceway Laguna Seca during CarWeek in the customer service tent. Also working in the entrance of the event scanning customer tickets.
  • Volunteer at the WIC (Women, Infants, and Children) program. Worked and interacted with the children of the families. Also worked on my translation skills during my time there.

Certification

  • CPR Training - 2019-2020

Additional Information

  • Bilingual (English, Spanish)

Timeline

Sales Associate

El Estero Carwash
08.2021 - Current

Hostess

Carmel Grill House
06.2021 - 08.2021

Crew Team Member

Taco Bell & Pizza Hut Express
Sep2019 - 05.2021

High School Diploma -

Seaside High School

Some College (No Degree) - Psychology

Monterey Peninsula College

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Brianna Tello