Summary
Overview
Work History
Education
Skills
Quote
Timeline
References
References
BusinessAnalyst
Brianna Thibodeaux

Brianna Thibodeaux

Buckeye,AZ

Summary

Highly-motivated leader with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.

Results-oriented individual with a passion for continuous learning and innovation. Thrives under pressure and is known for problem solving skills that deliver high-impact solutions in fast-paced environments.

Overview

11
11
years of professional experience

Work History

CEO

Kingdom Intelligence, LLC
Phoenix, AZ
03.2021 - Current
  • Developed and implemented strategic business plans to increase company profitability.
  • Directed long-term research initiatives to identify new markets for growth opportunities.
  • Implemented technological solutions designed to improve operational effectiveness.
  • Developed strategies for improving customer service standards throughout the company.
  • Reviewed current systems and processes regularly for potential improvements or upgrades.
  • Recruited, trained, mentored, and managed employees at all levels within the organization.
  • Cultivated relationships with external organizations to build partnerships that benefited both parties.
  • Established policies and procedures that promoted an ethical work environment.
  • Leveraged trends in customer industries and marketplaces to shape solutions and approaches.

Employee Support Specialist

Actalent
Phoenix , AZ
09.2018 - 01.2021
  • First line of support for payroll, benefits, IT, travel, and all other employee related matters.
  • Provided on-going support to over 300 employees/managers daily
  • Followed 1:24 Rule; Respond to all inquiries within 1 hour and resolve within 24 hours.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Managed payroll & expenses for accuracy and timeliness weekly for all employees supported.
  • Coordinated and booked travel for employees and managers.
  • Researched and analyzed customer feedback to identify areas of improvement.
  • Conducted regular meetings with staff to review progress and address any concerns.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained positive working relationship with fellow staff and management.
  • Conducted exit interviews and completed employment termination paperwork.
  • Implemented new strategies and processes that increased positive employee impact and process efficiency.

Onboarding Specialist

Actalent
Phoenix , AZ
10.2016 - 09.2018
  • Facilitated communication between managers and new employees throughout the onboarding process.
  • Coordinated with various departments to ensure smooth transition into the organization.
  • Tracked completion of new hire paperwork and ensured accuracy of information provided by employees.
  • Developed and maintained onboarding documentation, including guides and checklists.
  • Oversaw necessary onboarding activities, addressing questions to speed up process.
  • Tracked completion of mandatory training and compliance requirements for new employees.
  • Customized onboarding plans to meet the specific needs of different clients.
  • Promoted a positive company culture from the first day of employment to increase retention.
  • Analyzed onboarding process metrics to identify areas for improvement and implement changes.
  • Coordinated with human resources to streamline hiring and onboarding processes.
  • Developed new strategies and processes that increased employee feedback and efficiency for all clients.

Administrative Director

Iron Horse Legal Services
Phoenix, Arizona
01.2016 - 03.2017
  • Resolved customer complaints in an efficient manner while maintaining positive relationships with clients and customers.
  • Implemented workflow processes that improved efficiency within the department.
  • Supervised a team of couriers and private investigators in their daily activities.
  • Created, maintained and updated documents, reports, and databases.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Organized and maintained documents, files and records.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
  • Established work procedures or schedules to organize daily work of legal staff.

Private Investigator

Blackstone Investigation Agency
Phoenix, Arizona
07.2013 - 12.2015
  • Interacted with law enforcement personnel to coordinate efforts on ongoing cases.
  • Compiled detailed written reports of investigation findings for clients.
  • Conducted surveillance on individuals suspected of criminal activity.
  • Collected intelligence from public records and sources in the field.
  • Investigated cases involving missing persons, fraud, infidelity and other crimes.
  • Gathered evidence through interviews, research and observation.
  • Analyzed data to identify patterns and trends related to investigations.
  • Surveilled suspects to obtain video or photographic evidence.
  • Developed investigative strategies based on case information.
  • Monitored GPS tracking devices used in investigations.
  • Went undercover in disguises to gather additional evidence.
  • Produced timely and accurate reports about findings.
  • Researched computer databases, public records and legal filings to compile accurate information for investigations.

Education

Associate of Applied Science - Organizational Management

Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ
11-2025

Skills

  • Customer Relations
  • Root Cause Analysis
  • Professional Demeanor
  • Adaptability
  • Process Improvement
  • Time Management
  • Organizational Skills
  • Interpersonal Skills
  • Problem-solving abilities
  • Effective Communication
  • Relationship Building
  • Self Motivation
  • Teamwork and Collaboration
  • Decision-Making
  • Attention to Detail
  • Task Prioritization

Quote

The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb

Timeline

CEO

Kingdom Intelligence, LLC
03.2021 - Current

Employee Support Specialist

Actalent
09.2018 - 01.2021

Onboarding Specialist

Actalent
10.2016 - 09.2018

Administrative Director

Iron Horse Legal Services
01.2016 - 03.2017

Private Investigator

Blackstone Investigation Agency
07.2013 - 12.2015

Associate of Applied Science - Organizational Management

Maricopa Community Colleges - Estrella Mountain Community College

References

References available upon request.

References

References available upon request

  • Dominic Tallent- Business Delivery Manager
  • Lina Ayat- Program Manager
  • Carolina Lovera- Onsite Operations Manager
  • Joshua Jalad- Vacation Properties Owner

Similar Profiles

CREATE PROFILE
Brianna Thibodeaux