Brianna Thomas
Canton
Summary
Experienced with patient intake and appointment scheduling. Utilizes communication skills to enhance patient satisfaction and streamline administrative tasks. Track record of maintaining accurate patient records and coordinating with medical staff effectively.
Overview
14
14
years of professional experience
Work History
Pre Access Representative
Rochester Regional Health System
Potsdam, NY
03.2024 - Current
- Managed patient access operations, ensuring accurate registration and insurance verification.
- Coordinated scheduling of appointments, optimizing provider availability and patient flow.
- Implemented process improvements to enhance efficiency in patient intake procedures.
- Trained new staff on systems and protocols, fostering team competency and performance.
- Utilized electronic health record systems for data management and reporting purposes.
- Collaborated with healthcare teams to address patient inquiries and resolve issues effectively.
- Improved patient satisfaction by efficiently managing appointment scheduling and registration processes.
- Provided excellent customer service to patients and medical staff.
Bank Teller 2
Community Bank
Canton, NY
01.2023 - 03.2024
- Processed customer transactions efficiently and accurately, ensuring a positive banking experience.
- Assisted customers with account inquiries, providing exceptional service to enhance satisfaction.
- Maintained up-to-date knowledge of bank products and services, facilitating informed customer decisions.
- Analyzed transaction data to identify trends, providing insights for enhanced service offerings and promotions.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Receptionist
Healey Medical Practice
Canton, NY
07.2022 - 12.2022
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated patient communications, addressing inquiries and resolving issues promptly.
- Maintained accurate patient records using electronic health record systems.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Receptionist
Claxton Hepburn Medical Center
12.2021 - 07.2022
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated patient communications, addressing inquiries and resolving issues promptly.
- Maintained accurate patient records using electronic health record systems.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Bank Teller
Community Bank
07.2020 - 12.2021
- Processed customer transactions efficiently and accurately, ensuring a positive banking experience.
- Assisted customers with account inquiries, providing exceptional service to enhance satisfaction.
- Maintained up-to-date knowledge of bank products and services, facilitating informed customer decisions.
- Analyzed transaction data to identify trends, providing insights for enhanced service offerings and promotions.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Customer Service Representative
Lowe's
02.2019 - 05.2020
- Provide quality customer service to all patrons of the store, handle cash, processed payments and returns in a timely manner.
- Answer multiple phone lines, to assist customers and transferring calls as required.
- Resolved customer inquiries and complaints, ensuring high satisfaction levels through effective communication and problem-solving skills.
- Managed inventory levels, utilizing systems to track stock availability and replenish supplies as needed.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Have received multiple acknowledgements in regards to my excellent customer service and friendly demeanor.
Certified Nurses Aide Internship
Saint Regis Nursing Home
06.2018 - 12.2018
- Worked with healthcare employees helping elderly with everyday tasks.
- Hands-on experience caring for patients; feeding, bathing, and other daily activities.
- Adapted quickly to medical terminology that was used on a day to day basis.
- Used exceptional personal care skills to provide high quality healthcare to patients.
Waitress
Pizza Hut
06.2017 - 12.2017
- Worked as a server providing excellent customer service to all patrons both in the restaurant and over the telephone.
- Maintained cash drawer and personal bank at all times to better serve the patrons.
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Maintained cleanliness standards of the restaurant at all times.
- Processed orders accurately using point-of-sale system, minimizing errors and enhancing workflow efficiency.
Child Care Provider
Private Household
01.2012 - 01.2016
- Provided care both after school and on vacations for a child.
- Helped with homework, had outings scheduled, helped her with social issues as they came up, provided healthy snacks and activities that fostered learning.
- Developed and implemented educational activities promoting cognitive and social development.
- Fostered a safe, nurturing environment for children through consistent supervision and care.
Child Care Provider
Private Household
01.2014 - 01.2015
- Watched three small children while their parents were at work.
- Played games, prepared meals, read books to them, rewarded positive behaviors when needed, disciplined in a kind manner when required, cleaned up after the children and prepared them for bedtime.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
Education
Suny Canton
Canton, NYundefined
COLTON- PIERREPONT C.S.
COLTON, NY06.2016
Skills
- Extremely detail oriented, compassionate, excellent computer skills, positive attitude, eager to learn, out-going and a team player
Timeline
Pre Access Representative
Rochester Regional Health System
03.2024 - Current
Bank Teller 2
Community Bank
01.2023 - 03.2024
Receptionist
Healey Medical Practice
07.2022 - 12.2022
Receptionist
Claxton Hepburn Medical Center
12.2021 - 07.2022
Bank Teller
Community Bank
07.2020 - 12.2021
Customer Service Representative
Lowe's
02.2019 - 05.2020
Certified Nurses Aide Internship
Saint Regis Nursing Home
06.2018 - 12.2018
Waitress
Pizza Hut
06.2017 - 12.2017
Child Care Provider
Private Household
01.2014 - 01.2015
Child Care Provider
Private Household
01.2012 - 01.2016
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COLTON- PIERREPONT C.S.
Suny Canton