Brianna Thompson
Surprise,AZ
Summary
Seeking a challenging career that utilizes my skills in my area of competence, enriches my knowledge, and gives me a chance to be a part of a team that contributes towards the growth of the organization, thereby yielding the twin benefits of job satisfaction and convenient professional growth.
Overview
10
10
years of professional experience
Work History
Cashier
99 Cent Only Store
06.2023 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Technical Support
Valor Global
01.2020 - 04.2023
- Resolving network issues; Assist in resetting the network settings
- Assisting with configuring hardware and software
- Provides technical support identifying, investigating and resolving users problems with computer software.
Inbound Customer Service
Ciox Health Care
04.2018 - 10.2019
- Provide helpful and effective telephone etiquette by providing appropriate information to callers
- Ability to adapt to change and respond to difficult and challenging situations
- Accepts new assignments willingly to meet business needs.
Provider data entry specialist
United healthcare
09.2016 - 10.2017
- Medical Records and Health Information Technicians
- Responsible for protecting the security of medical records to ensure confidentiality
- Enter data, such as demographic characteristics, diagnostic procedures, or treatment into the computer
- Review records for completeness, accuracy, and compliance with regulations.
Tech coach
Asurion
08.2015 - 12.2016
- Answered user inquiries regarding phone software or hardware operation to resolve problems
- Conducted device diagnostics to investigate and resolve problems
- Entered commands and observed system functioning to verify correct operations and detect errors.
Customer Service Rep
Iqor
10.2014 - 08.2015
- Answered a high volume of telephone calls from customers regarding payments, returns and charges
- Maintained contact and followed up on problems that required special handling.
Education
High School Diploma -
PEPP Tec High School
Avondale, AZSkills
- Issue Resolution
- Data Processing
- Call Management
- Incoming Call Management
- Incident Management
- Device Installation
- Customer Service
- Attention to Detail
- Teamwork and Collaboration
- Problem-Solving
- Tracking and Documentation
- Adaptive Team Player
- Quality Control
- Creative Problem Solving
- Technical Support
Timeline
Cashier
99 Cent Only Store
06.2023 - 05.2024
Technical Support
Valor Global
01.2020 - 04.2023
Inbound Customer Service
Ciox Health Care
04.2018 - 10.2019
Provider data entry specialist
United healthcare
09.2016 - 10.2017
Tech coach
Asurion
08.2015 - 12.2016
Customer Service Rep
Iqor
10.2014 - 08.2015
High School Diploma -
PEPP Tec High School
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