Brianna Turnquest
DAVIE,Florida
Summary
Cybersecurity Management student with a business background and hands-on experience in operations, process optimization, data analysis, and customer experience improvement. Proactive and adaptable, with a strong interest in technology and business systems and a track record of taking initiative, learning new tools, and improving processes in fast-paced environments. Seeking opportunities to expand my experience across technology, business operations, and process improvement while continuing to develop professionally.
Overview
3
3
years of professional experience
Work History
Optimization Coordinator
Paradise Games
Remote
06.2026 - Current
- Optimized live chat workflows to improve customer experience and reduce support friction.
- Analyzed live chat analytics to identify customer trends, recurring issues, and optimization opportunities.
- Redesigned support paths, automated prompts, and self-service options based on user behavior.
- Collaborated with management to test and implement process improvements.
Passenger Service Agent
Swissport
Fort Lauderdale, FL
10.2023 - 08.2026
- Supported high volume international flight operations across check-in, boarding, baggage, and documentation.
- Coordinated across multiple operational teams to support efficient, on time departures.
- Resolved time sensitive operational issues in a fast paced environment.
- Managed competing priorities while maintaining service and operational standards.
- Trained new staff on company policies, procedures, and customer service best practices.
Education
Bachelor of Science - Cybersecurity Management, Minor in Business
Nova Southeastern University
Davie, FL05-2027
High School Diploma -
Western High School
Davie, FL05-2023
Skills
- Workflow optimization
- SQL database management
- Data interpretation
- Client engagement
- Process optimization
- Customer service
- Teamwork and collaboration
- Relationship building
- Event coordination
- CRM software
- Attention to detail
Timeline
Optimization Coordinator
Paradise Games
06.2026 - Current
Passenger Service Agent
Swissport
10.2023 - 08.2026
Bachelor of Science - Cybersecurity Management, Minor in Business
Nova Southeastern University
High School Diploma -
Western High School