BRIANNA VASQUEZ
EL MONTE,CA
Summary
Dedicated and results-driven professional with extensive experience in claims management and customer service. Proven track record of efficiently handling insurance claims processes, from initial assessment to settlement, while ensuring exceptional service delivery to clients. Skilled in investigating claims, analyzing data, and negotiating settlements to achieve favorable outcomes. Adapt at building rapport with clients and collaborating with internal teams to streamline processes and enhance efficiency. Seeking a challenging role with higher responsibility and authority to leverage expertise in claims management and customer service to drive organizational success.
Overview
7
7
years of professional experience
Work History
Claims Adjuster
Progressive
PASADENA, CA
01.2024 - Current
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Gathered information from various third parties to determine claim acceptability.
- Negotiated and settled claims according to information presented through reports, research, and data verification.
- Conducted witness interviews to assist claim information gathering process.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
MANAGEMENT ASSISTANT
ENTERPRISE RENT-A-CAR
Alhambra, CA
02.2023 - 02.2024
- Managed new hire trainings and onboarding to educated employees on company policies and procedures.
- Exercised mature judgment and made independent decisions in accordance with established policies, rules and procedures.
- Handled incoming calls and directed callers to appropriate department or employee.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
MANAGEMENT TRAINEE
ENTERPRISE RENT-A-CAR
Alhambra, CA
06.2022 - 02.2023
- Resolve customer issues efficiency to build loyalty
- Shadowed mangers to gain understanding of organizational expectations and management techniques
- Resolve client issues by delivering excellent customer service and maintaining positive attitude
MANAGEMENT TRAINEE INTERN
ENTERPRISE RENT-A-CAR
Alhambra, CA
11.2021 - 06.2022
PRESIDENT
PROFESIONALS IN HUMAN RESOUCE ASSOCIATION
Los Angeles, CA
08.2021 - 05.2022
- Provided support to other board members in their roles as needed.
- Developed and implemented strategies to increase club membership.
- Organized monthly meetings, assigned agenda topics, and led discussions.
- Recruited new members by attending events and giving presentations.
MEMBER
PROFESSIONALS IN HUMAN RESOURCE ASSOCIATION
Los Angeles, CA
08.2020 - 08.2021
- Attending informational meetings
- Participate in guest speaker meetings
- Attend fundraisers
HEAD CASHIER
YANG'S KITCHEN
Alhambra, CA
08.2019 - 06.2020
- Trained new team members in cash register operation, stock procedures, and customer services.
- Helped customers find specific products, answered questions, and offered product advice.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
CASHIER
SHARKY'S WOODFIRED MEXICAN GRILL
Pasadena, CA
12.2018 - 08.2019
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions, and offered product advice.
HOSTESS
TWOHEYS RESTAURANT
Alhambra, CA
08.2017 - 10.2018
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
Education
Master of Science - Human Resources
University of Southern California
Los Angeles, CA05-2026
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION -
CALIFORNIA STATE UNIVERSITY LOS ANGELES
05.2022
ASSOCIATE OF SCIENCE IN BUSINESS ADMINISTRATION -
PASADENA CITY COLLEGE
06.2020
HIGH SCHOOL DIPLOMA -
ALHAMBRA HIGH SCHOOL
06.2016
Skills
- Management
- Conflict management
- Strategic Planning
- Teamwork
- Negotiation
- Leader
- Managing operation and productivity
- Time management
Timeline
Claims Adjuster
Progressive
01.2024 - Current
MANAGEMENT ASSISTANT
ENTERPRISE RENT-A-CAR
02.2023 - 02.2024
MANAGEMENT TRAINEE
ENTERPRISE RENT-A-CAR
06.2022 - 02.2023
MANAGEMENT TRAINEE INTERN
ENTERPRISE RENT-A-CAR
11.2021 - 06.2022
PRESIDENT
PROFESIONALS IN HUMAN RESOUCE ASSOCIATION
08.2021 - 05.2022
MEMBER
PROFESSIONALS IN HUMAN RESOURCE ASSOCIATION
08.2020 - 08.2021
HEAD CASHIER
YANG'S KITCHEN
08.2019 - 06.2020
CASHIER
SHARKY'S WOODFIRED MEXICAN GRILL
12.2018 - 08.2019
HOSTESS
TWOHEYS RESTAURANT
08.2017 - 10.2018
Master of Science - Human Resources
University of Southern California
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION -
CALIFORNIA STATE UNIVERSITY LOS ANGELES
ASSOCIATE OF SCIENCE IN BUSINESS ADMINISTRATION -
PASADENA CITY COLLEGE
HIGH SCHOOL DIPLOMA -
ALHAMBRA HIGH SCHOOL